L’Administrateur Système Junior sera responsable de soutenir un environnement TI d’environ une quarantaine d’utilisateurs, tout en administrant Office 365/SharePoint, en assurant la sécurité opérationnelle et en contribuant à l’amélioration continue des systèmes et à des initiatives BI émergentes.
PLUS PRÉCISÉMENT
• Assurer le support technique niveau 1-2 et résoudre les demandes utilisateurs
• Gérer les billets de support, documenter les actions et prioriser les interventions
• Installer, configurer et maintenir les postes, imprimantes et équipements AV
• Former, accompagner et sensibiliser les utilisateurs aux outils TI
• Administrer Office 365/SharePoint : comptes, groupes, permissions et politiques
• Contribuer aux bonnes pratiques de sécurité, mises à jour, sauvegardes et MFA
• Participer à l’intégration et au départ des employés et préparer le matériel requis
• Appuyer l’implantation et l’optimisation de systèmes et d’outils analytiques
PROFIL
• 3+ années d’expérience en tant qu’administrateur système polyvalent
• Expérience en environnement Windows, Office 365, SharePoint et appareils mobiles
• Bonnes connaissances en sécurité TI, sauvegardes, MFA et conformité (atout)
• Aisance à communiquer, vulgariser et accompagner des utilisateurs moins techniques
• Habileté à rédiger des procédures claires et à structurer une documentation TI
• Intérêt pour l’intelligence d’affaires et les outils analytiques tels que Power BI (atout)
• Maîtrise de la gestion des accès, permissions et processus d’onboarding/offboarding
• Sens de l’organisation, autonomie et excellente approche service client
• DEC en informatique ou l’équivalent
• Bilinguisme (Français requis, Anglais requis)
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The Junior System Administrator will be responsible for supporting an IT environment of approximately forty users, while administering Office 365/SharePoint, ensuring operational security, and contributing to the continuous improvement of systems and emerging BI initiatives.
MORE PRECISELY
• Provide level 1–2 technical support and resolve user requests
• Manage support tickets, document actions, and prioritize interventions
• Install, configure, and maintain workstations, printers, and AV equipment
• Train, support, and guide users in adopting IT tools
• Administer Office 365/SharePoint: accounts, groups, permissions, and policies
• Contribute to security best practices, updates, backups, and MFA
• Participate in employee onboarding/offboarding and prepare required equipment
• Support the implementation and optimization of systems and analytical tools
PROFILE
• 3+ years of experience as a versatile system administrator
• Experience with Windows environments, Office 365, SharePoint, and mobile devices
• Strong knowledge of IT security, backups, MFA, and compliance (asset)
• Ability to communicate, simplify concepts, and support less technical users
• Skill in writing clear procedures and structuring IT documentation
• Interest in business intelligence and analytical tools such as Power BI (asset)
• Proficiency in access management, permissions, and onboarding/offboarding processes
• Strong organizational skills, autonomy, and excellent customer service orientation
• College diploma in IT or equivalent
• Bilingualism (French required, English required)
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