Job Description

Job Description

Job Description

Evening and weekends available 12pm-8:30pm

Joyce Windows, Sunrooms, and Baths

Are you an experienced leader who thrives in a fast-paced outbound call center environment? Do you have a passion for motivating teams and ensuring success through exceptional coaching and management? If so, we’re looking for you to join our team as an Appointment Setter Supervisor !

In this role, you’ll lead a team of outbound Appointment Setters focused on scheduling consultations with warm and hot leads. You’ll drive performance by mentoring team members, tracking KPIs, and fostering a positive and energetic atmosphere where success is celebrated.

Responsibilities

• Oversee daily operations of the outbound call center team, ensuring targets are met.
• Monitor and analyze individual and team performance, providing regular feedback and coaching.
• Assist with onboarding and training new team members to ensure consistent messaging and techniques.
• Maintain and enforce scripts, procedures, and best practices to optimize results.
• Resolve escalated homeowner concerns and ensure a high level of customer satisfaction.
• Collaborate with the management team to develop strategies for achieving department goals.
• Generate performance reports and identify opportunities for improvement.

Requirements

• Proven experience as a supervisor or team lead in a call center, telemarketing, or appointment setting environment.
• Strong leadership and motivational skills with the ability to coach and mentor effectively.
• Excellent verbal communication and problem-solving skills.
• Familiarity with CRM systems and call center software.
• Ability to manage multiple priorities in a fast-paced setting.
• High School Diploma or GED required; advanced education is a plus.

Benefits

• Competitive salary with performance-based bonuses.
• Comprehensive health, dental, and life insurance options.
• Paid time off, including vacation and holidays.
• 401(K) retirement plan.
• Career advancement opportunities in a supportive and collaborative environment.

About Us

At Joyce Windows, Sunrooms, and Baths, we’ve been transforming homes for decades with top-quality solutions and exceptional service. As part of our leadership team, you’ll play a critical role in ensuring our Appointment Setters deliver the first-class service that has become our hallmark.

If you’re a results-driven leader who’s ready to take your career to the next level, apply today to join our team as an Appointment Setter Supervisor !

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