Overview The Express Lane Advisor is responsible for building strong customer relationships and selling the technicians’ time. They greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and upsell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customers’ experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer. Duties & Responsibilities Advises customers about necessary service for routine maintenance. Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test. Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs. Maintains high customer satisfaction standards & handles customer complaints. Prepares a repair order showing time, cost and labor estimates for service. Explains the work performed and the repair order charges to the customer. Schedules service appointments. Test drives the vehicle with customer as needed to confirm the problem or refer to test technician. Refers to service history, inspects vehicle, and recommends additional needed service. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. Provides a complete and accurate written cost estimate for labor and parts. Obtains customer's signature on repair order; provides customer with a copy. Establishes customer's method of payment. Obtains credit approval, if necessary. Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate. Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly. Handles telephone inquiries regarding appointments and work in process. Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work. Maintains a professional appearance. Keeps work area clean and other tasks as assigned. Job Requirements Must be able to satisfactorily complete a background check inclusive of drug screening Must have a valid driver’s license and be eligible for coverage under Must be able to satisfy I-9 requirements Seniority level Entry level Employment type Full-time Job function Other Industries Motor Vehicle Manufacturing #J-18808-Ljbffr John Hinderer Chrysler Dodge Jeep Ram
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