Job Description

We are seeking a professional and enthusiastic Bellperson – Guest Services to join our front office team. As the first point of contact for guests, you will play a key role in creating a memorable and seamless arrival and departure experience. You will assist with luggage handling, escorting guests, and providing information about the property and local attractions.

Key Responsibilities:

• Greet arriving and departing guests with warmth, professionalism, and courtesy.

• Assist guests with transporting luggage to and from guest rooms and vehicles.

• Provide directions, answer inquiries, and offer local recommendations.

• Ensure the lobby and front entrance are clean, organized, and guest-ready.

• Coordinate with front desk and valet teams to streamline guest check-in/out.

• Handle special requests such as arranging taxis, storing luggage, or delivering items to rooms.

• Maintain a high level of guest satisfaction by anticipating needs and offering proactive service.

• Uphold CEM Resorts’ service standards and reflect the brand’s hospitality values at all times.

Qualifications:

• Prior experience in a guest-facing or hospitality support role preferred.

• Excellent communication and interpersonal skills.

• Strong physical stamina to lift and carry luggage.

• Ability to work flexible shifts, including evenings, weekends, and holidays.

• Professional appearance and a positive, service-oriented attitude.

• Knowledge of Toronto’s tourist attractions and local transportation options is a plus.

• Must be legally eligible to work in Canada.

Why Join CEM Resorts?

• Competitive pay and employee benefits

• Supportive team environment and career growth opportunities

• A dynamic workplace at one of Toronto’s most prestigious hospitality brands

• Staff meals, uniform allowance, and recognition programs

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