Job Description

Appealing Points:

• Strategic Client-Facing Role: Act as a key liaison with Japanese customers, managing high-level stakeholder relationships, driving delivery excellence, and representing a unified project view—ideal for professionals with strong bilingual and cultural alignment.
• Diverse Leadership Responsibilities: Lead cross-functional teams across geographies, manage escalations, and mentor staff while driving service delivery, project execution, and continuous process improvements.
• End-to-End Engagement Ownership: Get involved in the full service lifecycle—from presales support and proposal responses to risk management and performance monitoring—offering both breadth and depth in delivery leadership.

Annual Salary : 15 Million and above

Job Responsibilities:

Customer Stakeholder Management:

• Maintaining clear and consistent communication with customer stakeholders regarding project progress, risks, and issues. 
• Building and maintaining strong relationships with clients, acting as a point of contact for service-related matters. 

Escalation Management:

• Handling escalations related to service delivery issues, working with onsite/offshore teams to resolve problems and ensure client satisfaction. 

Project Management:

• Assist the offshore team in planning and executing projects, ensuring they are delivered on time, within budget, and to the required quality standards. 
• Working with offshore leadership and team to drive project/engagements bring in client view and representing one delivery view to client.

Pre Sales Support:

• Participate in Presales activities in responding to proposals, RFQs and RFPs. Support sales team in prospect conversion for existing or new customers.

Risk Management:

• Identifying and mitigating potential risks to project delivery, developing contingency plans, and escalating issues as needed. 

Service Delivery:

• Overseeing the delivery of IT services to clients, ensuring they meet agreed-upon service levels and client expectations. 

Process Improvement:

• Identifying opportunities to improve service delivery processes and implementing changes to enhance efficiency and quality. 

Team Leadership:

• Providing guidance and mentorship to project teams, fostering a collaborative and productive work environment. 

Performance Monitoring:

• Defining and tracking key performance indicators (KPIs) to measure service delivery performance and identify areas for improvement. 

Job Qualification:

• Japanese Bilingual with at least N2 level certification
• 15-25 Years of experience
• Significant experience with Japanese customers
• Sound project and delivery management experience
• Must know presales cycle and experience in responding RFQ/RFPs
• Technical skills – Overview of SAP, Oracle, Infra and Open system development
• Manufacturing, Banking domain will be added advantage

Languages: Business level Japanese (JLPT N2) and business level English required

Company Description:

The Company is a global technology consulting and digital solutions Company helping more than 400 clients succeed in a converging world. 

With operations in 32 countries, they go the extra mile for their clients and accelerate their digital transformation with Company's Mosaic platform enabling their mobile, social, analytics, IoT, and cloud journeys. 

Each day, the team of more than 32,000 employees enables their clients to improve the effectiveness of their business and technology operations and deliver value to their customers, employees, and shareholders.

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