Job Description

Position: Bilingual Field Service Technician – Top Secret Clearance

Location: Ottawa, ON, K1G 4K1

Duration: 3 Months

Job Type: Temporary Assignment

Work Type: Onsite

Language: Bilingual

Payrate:$ 24.00 - 24.00/hr.

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a global provider of managed services, infrastructure solutions consulting, and products. The Company offers end-to-end managed services, technology, and consulting to enable the digital workplace for enterprise, midsize and small businesses. In business since 1987, Client provides Managed Workplace Services including IT solutions and hardware and software resale, integration, and support services, and has numerous partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch, and Microsoft.

Job Description:

• As a Field Technician II, you will be responsible for supporting and maintaining laptop, desktop and printer support for end users and clients.
• A valid passport and drivers’ license and vehicle are required.
• This role reports into the Field Services Manager.

Responsibilities:

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
• Documents, maintains, upgrades or replaces hardware and software systems
• Supports and maintains user account information including rights, security and systems groups.
• Identifies, analyzes, and repairs product failures, orders and replaces parts as needed
• Relies on experience and judgment to plan and accomplish goals.
• Performs a variety of complicated tasks
• Works under general supervision. A certain degree of creativity and latitude is required

Basic tasks:

• Deskside software support
• High end printer and multi-function laser component level repair
• Server component level hardware repair and software restore
• Network device replacement/ configuration
• Basic network troubleshooting
• Smart Hands

Qualifications:

• Requires experience in the field or in a related area; familiar with a variety of the field's concepts, practices, and procedures
• Able to perform call-management in a Real-Time-Reporting environment
• Able to work independently & with limited supervision
• Excellent verbal & written skills
• Have good interpersonal and communication skills.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.

Job Tags

Similar Jobs