Job Description

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

*Native level of Japanese is required*

■ Job Overview

This position plays a vital role in supporting the stability of society and the peace of mind of individuals through IT infrastructure operations in the life insurance and financial sectors. You will be involved in socially impactful work such as modernizing the IT foundation of Japanese enterprises (mainframe modernization), monitoring servers, networks, and storage, handling incidents, performing regular maintenance, and leading team management and improvement initiatives.

Our company offers a stable career path typical of large enterprises and has been certified as a "Great Place to Work" for two consecutive years. We provide an environment where each employee can work with peace of mind over the long term. With a work style that supports work-life balance, you can achieve both social contribution and personal growth.

■ Job Responsibilities

As the Group Leader overseeing both the SE and Operations teams, you will manage members from multiple vendors (approx. 20 people, including both Japanese and global team members).

• Coordination, negotiation, and technical support with clients
• Leadership of BAU (Business As Usual) operations

Specific tasks include:

• Maintenance and management of clients’ mainframe IT infrastructure
• Incident response and recovery leadership
• Task and assignment management for team members
• Skill development and OJT for team members
• Proposing transformation initiatives leveraging Kyndryl’s strengths, aligned with clients’ IT strategies

■ Work Style

• Primarily remote work is possible
• On-site attendance only for client meetings or implementation work (up to once every two weeks)
• Office attendance: Roppongi office (0–3 times/week, flexible)

■ Key Highlights

#1: Stable Participation in Major Financial Projects
Long-term project with Sony Life Insurance, backed by nearly 20 years of trust, offering a stable environment to leverage your experience.

#2: Flexible Work Style with Remote Work
Mostly remote work is possible, with on-site attendance only during client interactions. Ideal for those who value work-life balance.

#3: Global Collaboration with Opportunities to Use English
Collaboration with teams in India, including regular meetings and joint operations. Communication is supported by interpreters and automatic translation tools, ensuring smooth interaction between Japanese and Indian team members.

#4: Contribute to Mainframe Modernization
Utilize specialized technologies such as z/OS and Db2 to support the renewal of Japanese IT infrastructure. You’ll also gain exposure to cutting-edge technologies like Kyndryl Bridge integration and automation using Ansible.

■ Message from the Department

“Our team has built a strong relationship with a major life insurance company for nearly 20 years, dating back to our IBM days.

In this position, you’ll grow by leveraging both your technical and leadership skills through mainframe operations, modernization initiatives, and BAU leadership.

With a flexible work style that’s mostly remote, and limited on-site work only during client coordination or implementation, this is a rewarding opportunity to support the IT foundation of Japanese enterprises.

We welcome you to start with a casual interview.
Looking forward to your application.

Who You Are

■ Required (MUST)

• Native level of Japanese
• Minimum 5 years of foundational experience in mainframe operations, including z/OS
• Project management experience (leading teams of around 10 members for approximately 5 years)
• Strong communication skills

■ Preferred (WANT)

• Knowledge of DB2, CICS, and hardware components (CPU, Disk, VTS)
• Work experience at a system integrator (SIer)
• English proficiency (comfortable working in English-speaking environments)

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

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