Job Description

Benefits Representative job opening in Toronto, ON

Our client is looking to hire top talent for a Benefits Representative job opening in Toronto, ON (TTC accessible). This is a fantastic opportunity for someone with some exposure to insurance / benefits processes and who is looking to get into a committed, permanent full-time role in a career opportunity. The right fit will be someone with a dynamic and outgoing personality, a calming, sensitive and professional approach, exceptional communication and employee relations skills and a key eye for detail. This position is currently working a compressed work week of Monday to Thursday, 8:30am - 5pm (typically Monday to Friday, 8:30am - 4:30pm).

Some of the responsibilities for this Benefits Representative job opening in Toronto, ON may include but not be limited to;

• Accepting and responding to a high volume of calls and emails with various questions, inquiries, concerns regarding employee benefits, claims etc (corporate call center)
• Multitasking by documenting the calls while conversion with the employee in an office call-center type setting
• Providing information and educating on coverage, adds/removals, claims, payments and more
• Researching information to ensure accurate details are provided on either side; liaising between employee and insurance provider where required
• Escalate any issues that are unable to be resolved on the initial interaction and ensure follow up
• Ensure all verification documents, reports, etc are obtained and in the file; follow up where needed
• Additional related tasks as required.

The requirements for the successful candidate applying for this Benefits Representative job opening in Toronto, ON may include but are not limited to;

• At least 2 years of experience in group insurance or employee benefits related experience combined with additional call center experience
• Excellent, patient and confident communication skills (both verbal and written)
• Resourceful and strong interpersonal skills
• High level of accuracy, detail and follow through
• A focused and driven independent worker while thriving in a team-based environment
• Ability to deal with sensitive and confidential information

If you are interested in this Benefits Representative job opening in Toronto, ON, please apply today for consideration. Please note this is an on-site position walking distance to a TTC subway station and offers health and medical benefits, RRSP matching and more. IMPORTANT NOTE - this is NOT an HR opportunity so career growth within that arena is not offered, only within the benefits space.

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