Job Description

Description
The Claims Assistant is an entry-level position where the primary function is to support the overall Claims team and its daily operations. The role requires a generalized understanding of the Line of Business’ model and its related products, processes and functions of various team member within the unit that the team collaborates with. The Claims SM assistant is expected to work closely with their immediate colleagues, mainly Claims analysts, as needed to support daily administrative clerical functions from receipt and distribution of mail/email to digital imaging of documents.
Key Responsibilities
Screening/Distributing emails to various team members for actioning
Sorting and scanning incoming mail for distribution to various team members for handling
Printing completed correspondence from the Document Generation system for clients
Preparing client documents for mailing with appropriate summary forms or other forms as required
Searching the system for client information as it pertains to Returned Mail
Calling clients for new address or new payment information, as required
Emailing clients to reply to their inquiries
Updating, verify status of cheque payment
Set up new claims for specific products Actively listen and communicate with clients regarding basic requests
Have keen sense of routine and organizational skills
Be able to recognize (within set parameters) when to escalate tasks Demonstrate ability to work and communicate with other teams as well as within own team
Demonstrate flexibility in switching tasks as required where more support may be required (for example during busier campaign periods)
Demonstrate adaptability in changing or learning new processes
Demonstrate gradual increase in knowledge and understating of role to the point of providing feedback and improvement suggestions
Profil
High school diploma, 2 year post secondary education
2-3 years industry-related experience or in high volume customer service environment
Insurance industry experience an asset
English language skills required. French, an asset
Excellent communication skills especially verbal
Excellent customer service
Good organizational skills and ability to multi-task
Sense of urgency
Good conflict resolution, negotiation and problem-solving skills
Strong team player and willing to work well with co-workers under pressure
Basic PC skills including MS Office: Word, Excel, Outlook; web-based applications
Knowledge of medical terminology an asset
Knowledge of all IASM products (can be gained on the job)

Job Tags

Immediate start,

Similar Jobs

NL Health Services

Registered Nurse I Job at NL Health Services

...Location: BSGMC - Bay St. George Medical Centre Registered Nurse I Western Zone - HCS Col Team Clinic Temporary Full-time until... ...operate out of the BSG Medical Clinic the incumbent may be required to travel throughout the Stephenville/BSG Health Neighborhood Area...

WMCHealth

Dialysis Technician Job at WMCHealth

...recognition and appropriate response to emergency situations. Notifies RN immediately. \n\t Performs and documents ongoing care of the Dialysis patient. Participates in established patient care plans and ongoing educational needs. \n\t Participates in patient and/or...

7 Brew Coffee

Photographer Job at 7 Brew Coffee

...photoshoots. Skillfully capture and produce images of our products across a diverse range of settings, encompassing promotional campaigns... ...Maintain and organize the digital image library. Ensure photography equipment is well-maintained. Contribute to the development...

Boston Hale

Practice Manager Job at Boston Hale

The Practice Manager will be required to support a high-performing team and will serve as the primary liaison to other practice groups and business functions. The successful candidate will be knowledgeable about the practice area and understand how it relates to the practice...

Yale New Haven Health

Registered Nurse-McGivney PACU SRC Job at Yale New Haven Health

...professionals, every day. As an integral member of the Yale New Haven Health System (YNHHS) healthcare team, the Registered Professional... ...delivery and transitions in care. Health Teaching and Health Promotion: The RN employs strategies to promote health and a safe...

Claims assistant Job at iA Financial Group (Industrial Alliance), Vancouver, BC

TU03R0hONnNKcDU5YnlhTHEycGpvSnBWS3c9PQ==