Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Client Operations Support Associate do at Fiserv?

A Client Operations Support Associate for Clover training serves as a specialized onboarding and support expert, helping businesses seamlessly adopt and master the Clover Point-of-Sale (POS) system. This role blends technical know-how with customer service finesse to ensure clients feel confident and empowered using Clover from day one. At Fiserv, we value individuals who are dedicated to delivering exceptional service, understanding client needs, and fostering long-term relationships to drive business success. Through your expertise and proactive approach, you will play a pivotal role in enhancing the client experience and contributing to our mission of redefining financial services.

What you will do:

• Assist clients with hardware installation, device activation, and account setup including configuring menus, inventory, tax settings, and payment options tailored to the business.
• Serve as the primary point of contact during onboarding to address client questions, troubleshoot issues, and provide follow-up consultations to ensure continued success and satisfaction.
• Maintain detailed records of client setup, preferences, and training progress and collect feedback to improve onboarding processes and enhance user experience.
• Ensure timely reporting, referral, follow-up, and escalation of internal and external client issues while collaborating with internal teams to minimize disruption to service.
• Stay current on company implementations and changes and maintain a thorough understanding of relevant Fiserv products, platforms, systems, operational areas, and processes.

What you will need to have:

• High school diploma or equivalent. College degree preferred.
• 3+ years of experience in a customer-facing role in the industry.
• Experience in a technical environment.

What would be great to have:

• Bilingual - fluent in English and French.
• Knowledge of Microsoft Excel, Microsoft Access, and the Clover platform.

Perks at Work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the RRSP plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

Important information about this role:

• This role is 100% on-site, ensuring we harness the value of in-person collaboration and productivity.
• You must be legally authorized to work in Canada without need for sponsorship, now or in the future.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

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Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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