CoE Specialist Job at Fidel Consulting KK, 東京都

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  • Fidel Consulting KK
  • 東京都

Job Description

Appealing Points:
  • Opportunity to work in a dynamic tech environment supporting mission-critical systems.
  • Direct collaboration with engineering and technology teams to solve real-time technical issues.
  • Develop hands-on experience in system analysis, fault resolution, and technical stakeholder communication

Annual Salary: 6 Million and above

Job Responsibilities:

  • Monitoring business systems operations
  • Working within a team of on site systems support specialists during your shift, to ensure effective coverage of services by the team.
  • Resolution, escalation and management of logged incidents.
  • Working within the health & safety policies laid out by the company.
  • Point of contact for client operational teams and a conduit into Engineering Ops and technology.
  • Identifying and raising system faults in appropriate systems.
  • Ensuring the timely pickup and response to incidents from assigned teams.
  • Managing system faults towards a timely resolution.
  • Analyse the performance of key on site assets.
  • Technical point of contact for onsite and off site teams
  • Managing the ticketing progress for Technical support services.
  • Prioritising bot recoveries and arranging recovery windows.
  • Investigate failed tasks and inaccessible stock and customer totes.
  • Communicating with relevant parties to ensure visibility and a fast resolution.
  • Resolving technical issues as part of the OSS team.
  • Highlighting and resolving pick support issues.
  • Working closely with engineering to resolve engineering issues and complete certain engineering tasks.
  • Liaising closely with other technology teams within Ocado to achieve the desired outcome and be a point of contact for related queries.

Job Qualification:

  • Able to engage with the stakeholders at all levels to provide technical updates and engage with technical requests
  • Strong time management skills
  • Strong organisational skills
  • Experience in a technical support capacity
  • Experience in hardware support
  • A good understanding of computing configurations, ITIL, infrastructure and the OSI model
  • Able to drive and progress a situation towards a timely resolution
  • Able to engage effectively and efficiently with business staff at all levels, ensuring work is progressed in a timely fashion meeting business requirements
  • Ability to follow and create documentation, processes and procedures
  • Strong verbal and written communication skills in English at all levels.
  • Strong technical communication ability
  • Strong analytical skills
  • Strong problem solving skills
  • Self starter
  • Ability to learn and think quickly as well as being very hands on when required.
  • Experience in a technical support / incident management role.
  • Ability to manage and resolve technical incidents in hardware, software and networking
  • Should be ready to work in rotational shift
    Support 24/7(Shift timing)
    7am - 4 pm
    1.45 pm -10 PM
    10.15 PM -7AM

Langauge Proficiency: Fluent level Japanese and Business level English. 

Company Description: 

We’re - a global, technology business redefining ecommerce, fulfilment and logistics in online grocery and distribution industries. Our cutting-edge, proprietary technology enables our partners and customers to win in their markets, develop a competitive advantage and offer an unparalleled customer proposition.

Job Requirements: Japanese JLPT N, English 1, incident management, technical support, hardware support, system monitoring, itil certified, osi model, analytical skills

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