Job Description

About Metronomics

Metronomics is a complete business operating system that helps CEOs and leadership teams grow their companies with confidence, clarity, and balance. We combine proven frameworks, powerful software, and a global community of coaches to help leaders build great businesses and great lives.

About the Role

We’re looking for a Community Program Lead to help shape and elevate the experience of our growing Metronomics community.

You’ll be the heart of our community — creating meaningful engagement, fostering authentic connection, and ensuring every member feels supported and valued. This role blends strategy, creativity, and operations — perfect for someone who thrives in a fast-paced environment and genuinely cares about people.

What You’ll Do

Community Management & Engagement

• Lead day-to-day operations of our Metronomics communities to keep them active, engaging, and aligned with our mission.
• Facilitate discussions, prompt participation, and respond to member posts to ensure timely and meaningful interactions.
• Moderate posts and conversations to maintain our professional and values-driven tone.
• Build relationships that help identify at-risk members and increase retention.

Events & Programs

• Support the planning and execution of webinars, Office Hours, and Roundtables — managing logistics, reminders, follow-ups, and attendance.
• Track engagement trends, celebrate community wins, and recommend ways to enhance participation.
• Support onboarding and renewal experiences to ensure every member journey feels smooth and supported.

Operations & Systems

• Manage the daily operations of community platforms (Circle, Stripe, Airtable, Zapier) and keep automations running smoothly.
• Maintain and update the community resource library so materials are easy to find and consistently organized.
• Post event resources and recordings promptly in the right spaces.
• Keep member data, tags, and access organized and accurate across all systems.

Communications & Content

• Draft and schedule newsletters and announcements that highlight upcoming events, key updates, and valuable tools.
• Write clear, conversational posts and messages that reflect the Metronomics brand and tone.
• Create simple, professional graphics in Canva.

Cross-Team Collaboration

• Partner with Marketing, Product, and Member Experience teams to align messaging and deliver a seamless experience across all touchpoints.
• Support other team initiatives that require community engagement or communication support.

What Success Looks Like

• ~30% active engagement rate across community platforms.
• 90–100% on-time event and resource delivery.
• 85%+ member retention rate supported by strong relationships and proactive outreach.

What You Bring

• 3+ years of experience in community management, customer success, or member experience.
• A member-centric mindset — you lead with empathy and care, anticipating needs, fostering connection, and ensuring every interaction adds value.
• Excellent written and verbal communication skills with a friendly, professional tone.
• Comfort working across multiple systems (Circle, Stripe, Airtable, Zapier, Canva, or similar).
• A proactive mindset — you take ownership, follow through, and love improving systems.
• Strong attention to detail and an eye for data — you use metrics to drive decisions.
• Positivity and curiosity about helping others grow.

Why You’ll Love Working Here

• You’ll make a direct impact on the experience of hundreds of growth-minded business leaders and coaches.
• You’ll work alongside a small, passionate team committed to excellence, innovation, and collaboration.
• You’ll have flexibility, autonomy, and the opportunity to shape how our community grows.

Estimated Salary Range: $70,000–$80,000 CAD

Ready to help leaders around the world build great businesses and great lives?

Apply now and be part of the momentum at Metronomics.

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