Job Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

• We love books and all things beautiful
• We are Canada’s Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

• We exist to add joy to our customers’ lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we’d treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

Job Description

MISSION

The Producer, Creative Services is responsible for the planning, execution and management of a range of Indigo’s creative projects. This role will work closely with creative studio partners and cross functional business units to ensure the Indigo brand is strong and cohesive, and will set and maintain the bar for creativity at a level that is amongst the top tier within the retail e-commerce industry.

KEY PERFORMANCE METRICS

• Meet project deliverables according to internal client expectations, on time and on budget
• Continuous development of professional relationships with creative studio partners, Internal Clients and External Vendors for the purpose of meeting project deliverables

KEY ACCOUNTABILITIES

Functional

• Define project scope, timelines and workflow
• Communicate the vision and mission of projects to internal team members and clients
• Manage project quality, budgets and schedules
• Work collaboratively with creative lead assign projects and manage team resources
• Plan, coordinate and guide the Creative Team on the completion of tasks
• Ensure key brands, priority product and product features are briefed in with clarity from merchants, to ensure optimal and effective creative execution
• Lead daily/weekly internal status meetings to ensure workflow is on schedule
• Control and build timelines into the workflow process to allow for revisions and modifications
• Coordinate the approval, preparation and distribution of all final assets
• Continually search for ways to enhance the process effectiveness
• Support Creative Director in defining creative processes to effectively deliver quality creative in fast paced environment
• Consider timelines and design needs and communicates to other departments
• Keep track of new updates and design, communicating changes within projects as needed
• Collaboratively build and develop strategic solutions with the Creative Senior Leaders and internal teams 
• Act as an advocate for the customer by placing them at the forefront of all decision-making and design processes
• Proactively identify and anticipate customer expectations and needs
• Embrace and seek out technology that creates high tech and high touch solutions for Indigo’s customers
• Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them

People

• Collaborate with others to drive flexible and iterative solutions, quickly and easily
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
• Help others see the impacts of their efforts and proactively engage other functions to get input
• Encourage others to freely share their point of view and be open to feedback

Cultural

• Model Indigo’s beliefs and convey a positive image in everything you do
• Celebrate diversity of thought and have an open mindset
• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
• Embrace, champion and influence change through your team and/or the organization

COPE

Reports to: Director, Creative Services

Manager once Removed (MOR): VP & Creative Director

KEY RELATIONSHIPS

Internal:

• Creative 

• Front End Production

• Digital Product Design

• Marketing

• Merchandising
• Merchant groups

• IT

External:

• Freelance photographers and stylists
• Video Editors

Qualifications

Work Experience / Education / Certifications

• College diploma or university degree in a similar or related field
• At least 5 years’ experience in a similar, project management role, preferably in retail lifestyle cross category business
• PMP certification considered a strong asset
• Knowledge of Adobe CC software

Competencies / Skills / Attributes

• Demonstrated ability to solve complex problems efficiently
• Strong time management skills with a proven ability to focus on priorities, juggle multiple tasks and meet deadlines
• Knowledge of digital products and workflow
• Impeccable attention to detail and highly organized
• Self-motivated and proactive
• Excellent communication skills
• Expert ability to manage multiple projects simultaneously
• Responsible and capable of meeting tight deadlines
• Creative and innovative approach to problem solving
• Desire for continual improvement
• Hands-on approach
• Enjoy working in a collaborative environment
• Passion for quality design and innovation
• Strong verbal, analytical and interpersonal skills
• Design or development background an asset

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process. 

WELCOME HOME

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