Job Description

The Credit/Collections Analyst is responsible for proactively managing customer accounts by obtaining reviewing and reconciling settlement reports to ensure accurate timely payments and financial reporting. Unlike traditional collections roles this position emphasizes early identification and resolution of discrepanciessuch as deductions pricing issues and quality claimsprior to invoice due dates. This role requires close collaboration with internal departments and external partners to support settlement accuracy reduce recurring issues and maintain compliance with contractual and billing expectations.

What youre responsible for:

• Obtain review and reconcile customer settlement or remittance reports on a scheduled or daily basis.
• Investigate and validate deductions including shortages pricing disputes and product quality issues.
• Coordinate with internal teams such as Sales Billing Customer Service Logistics and Operations to resolve discrepancies.
• Communicate with customer contacts to clarify and resolve settlement-related issues promptly.
• Maintain accurate and organized records of all settlement documentation correspondence and adjustments.
• Monitor outstanding settlements and follow up to ensure timely reporting and resolution.
• Document all actions taken to address claims or disputes and ensure closure prior to invoice due dates.
• Provide regular updates to internal stakeholders regarding account status open issues and aging settlements.
• Support monthly and year-end closing by ensuring settlements are properly recorded.
• Assist in proactive collection efforts for overdue payments when necessary.
• Ensure adherence to internal policies and support process improvements related to settlement and deduction management.
• Identify root causes of recurring discrepancies and contribute to the development of long-term solutions.
• Maintain professional effective communication with both internal and external stakeholders.

Qualifications :

To join our team:

• You have a college diploma in Finance Accounting Business Administration or related field (or equivalent experience).
• You have 2 years of experience in credit collections accounts receivable or financial operations role.
• You have strong analytical and reconciliation skills with high attention to detail.
• You have excellent communication and interpersonal skills with the ability to interact professionally with customers and cross-functional teams.
• You have proficiency in MS Office Suite especially Excel and Outlook.
• You have the ability to work in a fast-paced environment and meet deadlines.
• You are proactive and solution-oriented with a team-first mindset.
• You have excellent time management and organizational abilities.
• You have knowledge of metal recycling or identifying metal alloys is an asset but not required.

Additional Information :

What we offer! 

• A competitive wage vacation benefits and a RRSP matching program 
• Annual AIM tuition scholarship program up to $8500 per eligible dependents 
• The tools and support needed to be successful in your career and professional development 
• A dynamic & rewarding work environmentthat is also a lot of fun! 

Remote Work :

No

Employment Type :

Full-time

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