Customer Operations Manager Job at Broda, Cambridge, ON

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  • Broda
  • Cambridge, ON

Job Description

Company Overview

Broda Seating is a leading North American manufacturer specializing in long-term care positioning and mobility chairs. Founded in 1981, we are dedicated to providing unparalleled patient comfort, safety, and durability. With a strong presence in both the Canadian and U.S. healthcare markets, we are committed to continuous innovation and excellence.

Due to growth, we are seeking a strategic and process-driven Sales Operations Manager to lead our Inside Sales and Customer Success teams . This role is pivotal in optimizing sales performance, enhancing customer experience, and driving operational excellence through systems and process innovation. The ideal candidate will have a strong background in sales operations, team leadership, and system process implementation.

Key Responsibilities

  • Team Leadership
  • Manage and mentor Inside Sales and Customer Success teams.
  • Set clear performance goals and KPIs aligned with company objectives.
  • Foster a collaborative and high-performance culture.
  • Collaborate with marketing, product, supply chain, and finance to ensure alignment across demand generation, pricing, and go-to-market strategies.

Systems & Process Optimization

  • Lead the design and enhancement of sales and customer success processes within Microsoft BC.
  • Ensure data integrity and system efficiency across CRM and ERP platforms.
  • Partner with IT and Finance to streamline order-to-cash and customer lifecycle processes.
  • Customer Success Enablement
  • Set the vision and direction for the customer success function, including onboarding, engagement, retention, and expansion.
  • Act as a bridge between sales, customer success, product, supply chain, marketing, and finance teams.
  • Drive initiatives to improve customer retention, satisfaction, and expansion.
  • Implement feedback loops and success metrics to measure customer outcomes.
  • Support onboarding and training programs for new and existing customers.

Qualifications

  • 5+ years of experience in sales operations, customer success, or related roles.
  • Proven leadership experience managing cross-functional teams in multiple regional areas.
  • Strong proficiency in Microsoft Dynamics 365 Business Central or similar ERP/CRM systems.
  • Excellent analytical, organizational, and communication skills.
  • Ability to thrive in a fast-paced, evolving environment.

Preferred Skills

  • Experience with durable medical goods and/or B2B sales environments.
  • Familiarity with sales enablement tools and customer success platforms.
  • Project management certification or experience is a plus.

Bring your talent. Build your career. Grow with us.

Job Tags

Long term contract,

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