Job Description

Company Overview

Broda Seating is a leading North American manufacturer specializing in long-term care positioning and mobility chairs. Founded in 1981, we are dedicated to providing unparalleled patient comfort, safety, and durability. With a strong presence in both the Canadian and U.S. healthcare markets, we are committed to continuous innovation and excellence.

Due to growth, we are seeking a strategic and process-driven Sales Operations Manager to lead our Inside Sales and Customer Success teams . This role is pivotal in optimizing sales performance, enhancing customer experience, and driving operational excellence through systems and process innovation. The ideal candidate will have a strong background in sales operations, team leadership, and system process implementation.

Key Responsibilities

• Team Leadership
• Manage and mentor Inside Sales and Customer Success teams.
• Set clear performance goals and KPIs aligned with company objectives.
• Foster a collaborative and high-performance culture.
• Collaborate with marketing, product, supply chain, and finance to ensure alignment across demand generation, pricing, and go-to-market strategies.

Systems & Process Optimization

• Lead the design and enhancement of sales and customer success processes within Microsoft BC.
• Ensure data integrity and system efficiency across CRM and ERP platforms.
• Partner with IT and Finance to streamline order-to-cash and customer lifecycle processes.
• Customer Success Enablement
• Set the vision and direction for the customer success function, including onboarding, engagement, retention, and expansion.
• Act as a bridge between sales, customer success, product, supply chain, marketing, and finance teams.
• Drive initiatives to improve customer retention, satisfaction, and expansion.
• Implement feedback loops and success metrics to measure customer outcomes.
• Support onboarding and training programs for new and existing customers.

Qualifications

• 5+ years of experience in sales operations, customer success, or related roles.
• Proven leadership experience managing cross-functional teams in multiple regional areas.
• Strong proficiency in Microsoft Dynamics 365 Business Central or similar ERP/CRM systems.
• Excellent analytical, organizational, and communication skills.
• Ability to thrive in a fast-paced, evolving environment.

Preferred Skills

• Experience with durable medical goods and/or B2B sales environments.
• Familiarity with sales enablement tools and customer success platforms.
• Project management certification or experience is a plus.

Bring your talent. Build your career. Grow with us.

Job Tags

Similar Jobs