Job Description

DC IT Technician

#OVHcloud

OVHcloud spans 5 continents and 183 countries, with 37 world-class data centers and multiple points of presence (PoPs). For more than 20 years, OVHcloud has designed and built its own servers and data centers — using the latest and most innovative components — and has maintained its own global fibreoptic network. Industrialising the end-to-end production process means it can provide better and more cost-effective solutions, giving its customers the freedom to innovate. We leverage the full power of its global infrastructure to deliver solutions for businesses of all sizes, in all industries worldwide. From our range of products, our support, thriving ecosystem, passionate employees, to our commitment to social responsibility – we are open to power your data.

#Department

Within OVHcloud, the Business Unit Industry is responsible for designing and delivering server resources and infrastructures, innovating and industrializing best practices. This ensures a competitive and quality level of service while respecting the deadlines agreed with customers.

As a member of the DC Operations team and reporting to the Datacenter Manager, the DC IT Technician ensures the proper functioning of the data center infrastructure by securing the equipment's installation and maintenance, which guarantees the equipment’s continuity of service.

#Responsibilities

• Contribute to datacenter systems architecture and ensure 1st level of support
• Optimize the racks for new servers
• Connect power and network cables within server and network racks
• Wire the incoming cables and network within the racks respecting wiring scheme
• Install / Uninstall servers as required by the DC Team Leader and in accordance with the operational plan
• Assemble and install computer hardware (assemble / install / upgrade/ update servers)
• Adhere to health and safety rules and regulatory requirements
• Escalate incident tickets to Level 2 support where appropriate
• Contribute to Datacenter maintenance
• Complete interventions on the equipment in response to monitoring alerts or customer tickets
• Upgrade the servers (change obsolete components)
• Undertake curative maintenance on delivered servers
• Troubleshoot technical issues using various tools: network, servers
• Perform regular established maintenance procedures
• Understand and maintain cabling systems
• Replace failed networking devices within racks
• Implement actions to resolve problems related to the server environment
• Ensure servers are functioning properly via analysis and monitoring
• For all these actions, use the right tools and keep asset’s databases up to date : stock, assets, status, actions, etc…
• Manage and resolve system failures quickly
• Assist team members with other relevant maintenance tasks within the Datacenter
• Coordinate activity with all 24/7 teams and help improve customer relations
• Contribute to the continuous improvement of the department, meeting the requirements set out in the quality management system
• Help maintain good customer relations and customer satisfaction on a daily basis
• Ensure information is shared between maintenance agents and provide reports to the Team Leader
• Respect the schedule and targets set by the Team Leader

#Skills

- Technical skills

A keen interest in IT and computer hardware products/components

Advanced understanding of general maintenance procedures and techniques

Basic knowledge of computer networking

Physically capable and available to work weekends, public holidays, and evenings

Effective problem-solving abilities

Fluency in English

- Soft skills

A team player with excellent communications skills

Customer centric oriented

Attention to detail and a solution oriented approach

Positive and proactive mindset

Organizational skills

- Background

Post-secondary or equivalent qualification in electronics / IT / Maintenance

A minimum of 2 years’ experience in a similar role

Experience of building and maintaining computers

#Benefits

At OVHcloud, we feel that it's important to contribute to the well-being of our employees. Here's what we offer:

- Group RRSP

- Complete group insurance program (drug, dental, life, vision, etc.)

- Flexible time off in addition to a competitive vacation package

- Reimbursement program for annual gym membership or other physical activities

- Employee referral program

- Employee Assistance Program (EAP).

- Virtual healthcare Program

Want to join a unique human adventure?

Explore new ways and use your talent and your energy to support an ambitious project?

You are at the right place. Join the OVHcloud adventure!

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