Job Description

Job Summary

Job Description

WHAT IS THE OPPORTUNITY?

We want every point of contact with our RBC clients to feel important to them. That’s where you come in. Design leads shape the products we create through each of our digital products. As people managers, they guide designers on their team to create exceptional experiences.

As a leader, you will make decisions to empower your team to make work efficient, effective and enjoyable. You will provide thought leadership in order to stand-up a high-performing product design team, operationalize and organize the team within an Agile framework in a scrum or lean UX model. You will optimize the effectiveness of the design team over time within a collaborative, cross-functional, matrixed enterprise environment. Thriving in a fast paced and dynamic environment, you will oversee multiple projects at a time.

WHAT WILL YOU DO?

• Lead multiple teams and squads across a journey and/or within a line of business
• Provide product design direction & oversight to ensure craft excellence and consistency aligned to design platform guidelines
• Participate in product road mapping, big room and quarterly planning in alignment with business and product OKRs.
• Formulate and validate design hypotheses through iterative releases of MVP to align business objectives with customer needs.
• Represent the Digital Product Design practice at a leadership level within cross-functional product teams and with critical senior and executive-level stakeholders
• Work at the front line to position the design practice as a trusted business partner that provides measurable business value
• Facilitate demos, presentations, workshops and stakeholder sessions with all partners, including business, product, technology, risk, legal, etc. around product objectives and priorities
• Empower and manage teams to succeed with a shared vision; delegating authority, and removing obstacles that hinder progress

WHAT DO YOU NEED TO SUCCEED?

Must have:

• 7+ years of experience as a designer and a minimum of 3 years’ experience leading teams and complex digital projects
• Experience working in an Agile delivery framework in a Scrum or Lean UX model
• Experience dealing with specific challenges of a matrixed enterprise environment
• Project management skills to plan, analyze resources in order to meet delivery requirements
• Experience coaching and mentoring team members

Nice-to-have : 

• Industry experience with Financial Institutions
• Experience as a strategist or strategic researcher

What’s in it for you?

• You’ll find yourself in a culture where designers feel included, valued, and heard; in a supportive environment surrounded by peers who exceed in their area of expertise.
• You’ll work on solutions used by millions of people and contribute to a company that truly values customer experience and remains a Global Digital leader.
• You’ll be part of team that’s pushing the boundaries of digital product design as we strive to improve the lives of the people and communities we serve.
• Work/life balance is important to us; you will be part of a company that values your time 

#LI-POST

Job Skills

Commercial Acumen, Content Strategy Development, Decision Making, Product Development Methodology, Product Services, User Experience (UX) Design, User Experience (UX) Research, User Interface (UI) Design

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-07-27

Application Deadline:

2025-08-29

Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

I nclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Job Tags

Full time,

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