We are seeking a highly experienced Deskside Support Team Lead to manage and mentor an onsite support team. This role involves overseeing daily deskside operations, ensuring high-quality technical support across Windows, macOS, mobile devices, conferencing, and enterprise tools, while also driving strategic improvements in end-user computing services. The ideal candidate will bring over 7 years of deskside support experience, including 3+ years in leadership, strong technical expertise (Windows, macOS, MS Office, VLAN/DHCP/DNS, Active Directory, SCCM, JAMF), and proven success supporting executive stakeholders in Fortune 500 environments. Fluency in Japanese (JLPT N1) and advanced English proficiency are required.
| 職務経験 | 6年以上 |
| キャリアレベル | 中途経験者レベル |
| 英語レベル | ビジネス会話レベル |
| 日本語レベル | 流暢 |
| 最終学歴 | 大学卒： 学士号 |
| 現在のビザ | 日本での就労許可が必要です |
Leadership & Team Management : Mentoring, workload prioritization, ticket quality audits, executive-level support, continuous improvement.
End-User Support : Windows & macOS platforms, laptops, desktops, mobile devices, printers, MS Office (Outlook, Excel, Teams, PowerPoint), VDI, remote access.
Incident & Problem Management : ServiceNow expertise, root cause analysis, trending analysis, escalation handling, process optimization.
Knowledge Management : Documentation, knowledge base creation, training, and onboarding programs.
Technical Tools & Systems : Active Directory, SCCM, JAMF, ARS (Active Roles Administration Service), device lifecycle & asset management.
Networking : Tier 2+ skills in VLANs, DHCP, DNS.
System Administration & AV : End-user system administration, AV conferencing support, live meeting streaming.
Compliance & Security : Adherence to security, confidentiality, and corporate IT policies.
Languages : Japanese (Native/JLPT N1), English (High-Intermediate, TOEIC 650+).
正社員
給与750万円 ~ 850万円
業種ITコンサルティング
大手企業 (300名を超える従業員数) - 外資系企業
...role of Field Superintendent is critical to ensuring that all RTMC projects achieve first time quality with adherence to RTMC Quality Standards and building codes. RESPONSIBILITIES ~ Efficiently manage first-time quality and code compliance through job site team and...
...Spanish) Job Description: Airbus is looking for a Category Buyer to join our Procurement Team based in Mobile, AL or Herndon, VA.... ...: US - Direct Hire Experience Level: Professional Remote Type: Flexible Job Family: Sourcing, Buying and...
...corporate strategic road map. Including Environmental, Social, and Governance (ESG) initiatives... ...of accountability: Ensure compliance to policies and training programs, develop and... ...capability that delivers results in a fast-paced environment. ~ French Speaking is an asset...
...make 100% renewable energy a reality for the world. As the Logistics Sourcing Manager for ocean, port handling, trucking, rail, and barge you will be responsible for managing quoting, cost analysis, supplier auditing and evaluations. In addition, you will be the subject...
...obligatoire, mais peut vous permettre de bnficier de mesures dans le cadre dune embauche ou dune promotion si vous possdez les comptences requises pour exercer lemploi. Pour mieux comprendre le processus d'auto-identification, vous pouvez consulter ce guide ....