About Project
Join a global transformation initiative for a leading insurance client.
You will play a key role in driving digital transformation projects leveraging modern cloud and automation technologies to streamline development and deployment processes across enterprise systems.
Advantage of the position
You will get opportunity to work in modern tech stack. Leadership team can assist for the individual career growth and learning.
Applicant will learn new technology domain automation and AI initiatives for transformation projects.
Role and responsibilities
-Fluent in reading writing and conversing in both Japanese & English languages to establish good coordination and communication with Customer Onsite and Offshore teams
-Skilled Genesys Cloud Developer to design develop and maintain customer engagement solutions using Genesys Cloud (CX) platform.
-Have hands-on experience in Genesys Cloud Architect APIs integrations with a strong understanding of contact center technologies and cloud-based communication systems.
-Design and Develop call flows IVRs Bot Flows and routing strategies using Genesys Cloud Architect.
-Integrate Genesys Cloud with CRM ticketing and backend systems using APIs Web Services Data Actions and AWS/Azure connectors.
-Implement Omnichannel routing (voice chat email messaging) and configure queues skills and agents.
-Develop custom solutions leveraging Genesys Cloud APIs SDKs and serverless functions (AWS Lambda / Azure Functions).
-Configure and maintain Edge devices SIP trunks and telephony components.
-Support CI/CD pipelines for Genesys Cloud deployments using tools like Terraform GitHub Actions Jenkins etc.
-Troubleshoot issues related to routing integrations or platform performance and coordinate with Genesys support.
-Collaborate with business analysts architects and QA teams to ensure solution quality and stability.
-Document solution designs configuration and deployment procedures.
-Stay updated with Genesys Cloud new releases features and best practices.
Must
-JLPT N2 or above certified. Fluent in reading writing and conversing in Japanese with native speakers
-Must have 2 to 10 years of IT experience Genesys Cloud CX (PureCloud) development and configuration.
-Hands-on experience in scripting or programming (Python JavaScript preferred).
-Strong understanding of Architect Flows Call Routing and Data Actions.
-Experience with Genesys Cloud APIs (REST) SDKs and Web Services.
-Knowledge of Terraform or Infrastructure-as-Code for Genesys Cloud setup and automation.
-Familiarity with contact center concepts ACD IVR Routing Skills Queues Agent States.
-Experience with Git-based version control CI/CD pipelines and DevOps practices.
-Understanding of OAuth JSON and RESTful APIs.
-Integrate Genesys Cloud with CRM ticketing and backend systems using APIs Web Services Data Actions and AWS/Azure connectors.
-Implement Omnichannel routing (voice chat email messaging) and configure queues skills and agents.
-Configure and maintain Edge devices SIP trunks and telephony components.
-Knowledge of Workforce Engagement Management (WEM) in Genesys Cloud.
Nice to have
-Basic understanding of telephony protocols (SIP RTP WebRTC).
-Experience with speech analytics recording and reporting configuration.
-Knowledge of Genesys Cloud Digital channels (email chat messaging).
-Familiarity with Salesforce integration.
-Genesys Cloud certifications (e.g. Genesys Cloud Certified Professional / Developer).
-Familiarity with Conversational AI integration (Google Dialoglow Amazon Connect etc.)
Required Skills:
About Project
Join a global transformation initiative for a leading insurance client.
You will play a key role in driving digital transformation projects leveraging modern cloud and automation technologies to streamline development and deployment processes across enterprise systems.
Advantage of the position
You will get opportunity to work in modern tech stack. Leadership team can assist for the individual career growth and learning.
Applicant will learn new technology domain automation and AI initiatives for transformation projects.
Role and responsibilities
-Fluent in reading writing and conversing in both Japanese & English languages to establish good coordination and communication with Customer Onsite and Offshore teams
-Skilled Genesys Cloud Developer to design develop and maintain customer engagement solutions using Genesys Cloud (CX) platform.
-Have hands-on experience in Genesys Cloud Architect APIs integrations with a strong understanding of contact center technologies and cloud-based communication systems.
-Design and Develop call flows IVRs Bot Flows and routing strategies using Genesys Cloud Architect.
-Integrate Genesys Cloud with CRM ticketing and backend systems using APIs Web Services Data Actions and AWS/Azure connectors.
-Implement Omnichannel routing (voice chat email messaging) and configure queues skills and agents.
-Develop custom solutions leveraging Genesys Cloud APIs SDKs and serverless functions (AWS Lambda / Azure Functions).
-Configure and maintain Edge devices SIP trunks and telephony components.
-Support CI/CD pipelines for Genesys Cloud deployments using tools like Terraform GitHub Actions Jenkins etc.
-Troubleshoot issues related to routing integrations or platform performance and coordinate with Genesys support.
-Collaborate with business analysts architects and QA teams to ensure solution quality and stability.
-Document solution designs configuration and deployment procedures.
-Stay updated with Genesys Cloud new releases features and best practices.
Must
-JLPT N2 or above certified. Fluent in reading writing and conversing in Japanese with native speakers
-Must have 2 to 10 years of IT experience Genesys Cloud CX (PureCloud) development and configuration.
-Hands-on experience in scripting or programming (Python JavaScript preferred).
-Strong understanding of Architect Flows Call Routing and Data Actions.
-Experience with Genesys Cloud APIs (REST) SDKs and Web Services.
-Knowledge of Terraform or Infrastructure-as-Code for Genesys Cloud setup and automation.
-Familiarity with contact center concepts ACD IVR Routing Skills Queues Agent States.
-Experience with Git-based version control CI/CD pipelines and DevOps practices.
-Understanding of OAuth JSON and RESTful APIs.
-Integrate Genesys Cloud with CRM ticketing and backend systems using APIs Web Services Data Actions and AWS/Azure connectors.
-Implement Omnichannel routing (voice chat email messaging) and configure queues skills and agents.
-Configure and maintain Edge devices SIP trunks and telephony components.
-Knowledge of Workforce Engagement Management (WEM) in Genesys Cloud.
Nice to have
-Basic understanding of telephony protocols (SIP RTP WebRTC).
-Experience with speech analytics recording and reporting configuration.
-Knowledge of Genesys Cloud Digital channels (email chat messaging).
-Familiarity with Salesforce integration.
-Genesys Cloud certifications (e.g. Genesys Cloud Certified Professional / Developer).
-Familiarity with Conversational AI integration (Google Dialoglow Amazon Connect etc.)
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