Description
POSITION SUMMARY
Process all reservation requests changes and cancellations received by phone fax or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee special rate and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g. complimentary rooms employee discounts travel agent inspection rates and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Unclear Seniority
...you to grow and succeed. Sales Development Responsible for build... ...rojects and activities with moderate level of complexity work is independent... ...n enterprise resource planning (ERP) software, SAP has evolved to become a market ...
...Job Description Overview The Global Business Solutions Group (GBSG) is Intuits largest business unit with $8B+ in revenue, serving 8M+ customers with the QuickBooks line of products including accounting, payments, payroll, capital lending and banking. The US GBSG...
Overview Languages Bilingual Education College/CEGEP or equivalent experience Experience 1 year to less than 2... ...is no option to work remotely. Asset languages Swahili Spanish Somali Work setting ~ Associations and non profit organizations...
...Job Description Job Description Company: Innovations / USG Holding Position: Marketing & Communications Internship Hours: Minimum of 10 hours per week, Maximum of 30 We are accepting applicants for our internship program. This is a challenging hands-on...
Description de l'entreprise La Socit de Saint-Vincent de Paul (SSVP) est un organisme de bienfaisance but non lucratif qui a pour mission de lutter contre la pauvret et lexclusion sociale des individus et des familles dfavorises de la grande rgion de la Capitale-Nationale...