Job Description

• Consistently offer professional friendly and engaging service
• Keep uniform in good condition clean presentable and ensures standards of personal appearance and hygiene provide an example for the team and present a professional image to our guests.
• Store luggage for the guests in the luggage room.
• Ensure precise counting of group luggage upon arrival and departure.
• To ensure the timely and efficient transfer of luggage to and from the guests room
• Plan correct and fast distribution of luggage for groups and crews on the basis of rooming lists provided by front desk.
• Maintain tidiness of the front of the house and luggage storage room.
• Is responsible for receiving distributing sending and holding mail and messages.
• Provide room orientation when escorting checked in guests
• Answer telephone and relay telephone calls and messages
• Assist guests regarding hotel facilities in an informative and helpful way

Qualifications :

• 20kg
• 24365
• OPERA
• For foreigners only those currently living in Japan will be entertained
• Previous customer related experience an asset
• Excellent oral & written communication and interpersonal skills; Spoken English and Japanese is mandatory and additional languages (Chinese) an asset.
• Exceptional time management and multi-tasking skills.
• Strong interpersonal and problem solving abilities
• Occasional lifting and carrying up to 20 kg
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs remaining calm and courteous at all times
• This is a 24/7 operation and all personnel are expected to adjust work hours to the needs of the business. Some position will include late nights weekend and holiday work.
• Position requires continuous standing and walking throughout the shift. Strong knowledge of computer systems required OPERA (or similar) and additional languages are an asset.

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Benefits & Perks:

• Part of the International Accor global and hotel team.
• Employee meals while on shift laundry yearly anniversary stay.
• Career progression within the hotel and the Accor network.
• Work within a progressive team

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Remote Work :

No

Employment Type :

Full-time

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