Join our Front Office Team as a Guest Service Representative/Reservations Agent, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized by Forbes, Michelin (Two Keys), AAA 4-Diamond, and T&L’s World's Best Hotel.
We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.
A Guest Service Representative (GSR) is the Wickaninnish Inn’s version of a Front Desk Agent, and then some. The GSR not only greets guests and checks them in but they also become that guest’s personal contact throughout their stay. The position offers a great deal of flexibility to "think outside of the box" and positively impact guests’ experience. A GSR often has the opportunity to speak with a guest on the phone, make their reservation arrangements, and be the one to greet and check them in upon arrival and bring them to their room to get them settled in!
The Reservations Agent works alongside the Reservations Supervisor to be the primary contacts for all room reservations for the Wickaninnish Inn. This position is available year-round, as well as for co-op/internship placements (May - October).
Ensure efficient and personalized guest service, meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond, and Forbes Standards.
Take and process reservation calls.
Monitor and respond to all email inquiries.
Manage the day-to-day flow of online bookings.
Facilitate group rooming list entry.
Conduct ongoing checks for accuracy and guest confirmations.
Conduct clerical duties such as maintenance of reservations files and day-to-day operational paperwork.
Conduct daily administration tasks such as filing and faxing.
Welcome guests, check in and check out guests.
Facilitate guest orientation.
Deliver amenities (fruit plates, room deliveries, etc.).
Answer inquiries regarding the Inn’s services and registration by telephone, email, written correspondence, and in person.
Complete Guest Service and Concierge-related tasks.
The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience.
The willingness to learn in a team environment while striving to exceed Relais & Chateaux, AAA 4 & 5 Diamond, and Forbes Standards.
Exemplary guest service skills and a demonstrated willingness to exceed guest expectations.
Superior communication skills.
A calm and capable demeanor.
Strong organizational skills, attention to detail, ability to multi-task in a high-pressure environment, and creative problem-solving skills.
A professionally groomed appearance.
A positive and proactive attitude.
The willingness to be part of a world-class Front Office team.
Minimum 2 years' experience in the Service Industry or 1 year of experience in a high-end luxury facility.
Previous Reservations or Guest Service experience is an asset.
Completion of a 2-year college program in Hotel Management/Front Desk Operations or equivalent experience is an asset.
Working knowledge of Maestro, Epitome, Online systems (e.g. Synxis), Pro Salon, Word, and Excel is an asset.
The flexibility and enthusiasm to work evenings and weekends.
A valid BC Class 5 Driver's License. Applicants must be eligible for a BC Class 5 driver’s license and have a minimum of two years of clean driving experience in their home country.
A desire to contribute exciting and innovative ideas toward the ongoing improvement of the Front Office Department and the Wickaninnish Inn as a whole.
The ability to make a commitment to the position for a mutually understood and agreed upon period of time.
Salary/Wage: $20.00 per hour as Guest Service Representative and $21.00 per hour as Reservations Agent.
Financial incentives available based on length of commitment.
How to Apply:
To apply for this career opportunity, please fill out the application form below and upload your resume with a letter of intent. By submitting an application, you are attesting that the information given is accurate. As we receive a high volume of e-mails, we are only able to respond directly to you if your resume and interests align with our currently available positions.
...ity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done,...
..., BC V1J 5T5 Date:September 18, 2025 Time: 12 pm - 8 pm (1 day contract only) Responsibilities... ...We are a national integrated Sales, Marketing, and Retail solutions agency with two... ...do. Brand Momentum (BMI) is an enduring market leader in quality and innovation. We...
Overview Ramp is looking for a Video Producer to join our high-performing Growth Creative team. This is a hands-on role for an editor and systems thinker fluent in performance marketing, energized by speed, experimentation, and scale. Youll be the go-to expert for video...
...talented team? We're Absolute Lock and Security , and our Newhall, CA team is hiring a full-time Billing and Accounting Clerk to support our accounts receivable processes and ensure our customers pay what they owe. When you join us, you earn $20.00/hour . We also...
Description Business & Economics Teacher | Teach in Uzbekistan | Teach AbroadOur client, reputed group of schools in Uzbekistan, is looking for experienced Science Teachers to join project initiated by countrys Ministry of Public Education...