A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.
What will I be doing?
As a hotel concierge, we serve as the central point of communication for both business and leisure guests, ensuring their stay is seamless, comfortable, and memorable.
we connect guests with a wide range of internal and external services—from restaurant reservations and sightseeing arrangements to transportation and local guides—tailoring each experience to their unique needs.
Guest Engagement : Respond to enquiries with empathy, enthusiasm, and thoughtful suggestions, delivering personalized service through effective communication.
Information Expertise : Stay informed on current trends, local attractions, and hospitality innovations to provide guests with up-to-date recommendations.
Cross-Department Collaboration : Foster strong relationships with hotel departments and external vendors to ensure smooth coordination and service delivery.
Operational Support :
-Assist bell attendants and support lobby operations.
- Stay aware of hotel services, restaurant requests, and event details.
-Provide assistance to management during emergencies.
Service Excellence : Uphold high standards of hospitality, consistency, and professionalism with a positive, prompt attitude.
Efficiency & Safety : Promote a safe, hygienic, and well-organized work
What are we looking for?
Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
...pairs or groups allowed for this assignment Holiday and weekend coverage may be required based on facility needs Applicants living within 90 miles of any MaineHealth facility will be considered local \n \n Requirements\n Active ME or compact RN license required...
...Join Our Team as Security at SUPER BEAUTY 2! Looking for a role where you can make a difference while being part of a welcoming... ...demeanor at all times. What Were Looking For No prior experience? No problem! Were looking for someone who is: - Reliable and...
...onuses Paid The salary for instructors on employment contracts, while competitive, is less than the remuneration for I... ...moting available products and services Maintaining a clean, comfortable, and welcoming environment The Employme...
...Patient Services Manager 2 Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make... ..., healthcare technology management, retail, and patient experience services. Employees at our healthcare sites play a crucial...
Work from Home Survey Taker (Side Gig) We are looking for people who are motivated to participate in paid research across the country and local areas. Join this Work from Home Japan Market Research Panel Today. You have two options ...