Job Description

An established and well-recognized limited-service hotel in Nanaimo is seeking a hands-on, results-driven Hotel Manager to lead daily operations, maintain high guest satisfaction, and ensure smooth, efficient performance across all departments. This role offers the opportunity to manage a respected property in one of Vancouver Island’s most vibrant and scenic communities. This property offers comfortable accommodations for both leisure and business travellers, with a focus on warm hospitality, clean and well-maintained facilities, and value-driven service. Amenities include well-appointed guestrooms, meeting space, breakfast service, and on-site parking. Reporting to ownership, the Hotel Manager will be responsible for the overall success of the property, ensuring operational excellence, profitability, and brand standards compliance while fostering a positive work environment. This is a highly visible, hands-on role suited to a leader who thrives in a service-oriented and team-focused setting. $75,000 - $85,000+ plus potential bonus

Description

• Oversee all aspects of daily operations, including front desk, housekeeping, maintenance, and food service.
• Maintain high standards of guest service, ensuring prompt resolution of issues and consistent delivery of a positive guest experience.
• Manage budgets, control costs, and optimize revenues through strategic planning and effective operational management.
• Lead recruitment, training, scheduling, and performance management of staff.
• Ensure compliance with safety, health, and operational standards.
• Monitor property condition and coordinate maintenance and capital improvements as required.
• Prepare and present regular operational and financial reports to ownership.

Requirements

• Proven leadership experience in hotel operations, ideally in a limited-service environment.
• Strong business and financial acumen with a track record of meeting revenue and expense targets.
• Excellent interpersonal and communication skills, with the ability to motivate and manage diverse teams.
• Hands-on approach with a focus on guest satisfaction and operational efficiency.
• Proficiency with hotel management systems and Microsoft Office Suite.
• Ability to work flexible hours, including weekends and holidays, as needed.

Corporate Culture

• Competitive salary commensurate with experience
• Performance-based incentives
• Benefits package
• Opportunity to live and work in Nanaimo, a gateway to Vancouver Island’s natural beauty and outdoor lifestyle

Contact Carmen MacKeage at 403.670.9101 x5 or submit your resume in confidence below.

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