【JOB RESPONSIBILITIES】
We are seeking a skilled and dedicated IT Helpdesk Support Specialist to join our team and provide technical assistance and support to our employees. The ideal candidate should have a strong background in Windows OS (Client and Server versions), Google Workspace, MS Office, and other finance-related and office applications. Additionally, experience in handling IT assets and inventory management is essential.
Windows OS Support: Provide expert support for Windows OS (Client and Server versions) to troubleshoot and resolve technical issues for end-users.
Application Support: Assist users with technical queries and problems related to Google Workspace, MS Office, and other financial and office-related applications.
PC and Monitor Setup: Set up and configure new PCs and monitors for employees, ensuring they have the necessary tools to perform their duties effectively.
Asset Management: Maintain the company's asset management system, ensuring accurate records of IT assets, their status, and location are up-to-date.
Windows Inventory Management: Oversee the inventory management process for Windows-related equipment, including laptops, desktops, and peripherals.
Research and Purchasing: Conduct research on mobile devices and other IT-related equipment, making informed recommendations for purchases to meet the company's needs.
Windows OS Installation: Perform Windows OS installations and upgrades on various devices, ensuring a smooth and efficient process.
Software Installation: Utilize SCCM (System Center Configuration Manager) to deploy and install software applications on end-user devices.
Weekend Work and On-call: Be willing to work on weekends and be available for occasional midnight calls to handle urgent technical issues.
【REQUIREMENTS】
Technical Expertise: Proven experience in providing IT helpdesk support for Windows OS, Google Workspace, MS Office, and other office-related applications.
Asset Management Skills: Familiarity with IT asset management processes and software, ensuring accurate tracking of hardware and software inventory.
Problem-solving Abilities: Strong troubleshooting skills to diagnose and resolve technical issues efficiently.
Organizational Skills: Ability to manage multiple tasks, prioritize work, and meet deadlines effectively.
Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Team Player: Capable of working collaboratively with a diverse team and providing support in a fast-paced environment.
Flexibility: Willingness to work outside regular business hours to accommodate weekend work and on-call responsibilities.
| 職務経験 | 3年以上 |
| キャリアレベル | 中途経験者レベル |
| 英語レベル | 流暢 |
| 日本語レベル | 基礎会話レベル |
| 最終学歴 | 大学卒： 学士号 |
| 現在のビザ | 日本での就労許可が必要です |
正社員
給与経験考慮の上、応相談
業種証券
大手企業 (300名を超える従業員数)
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