Job Description

The Role: Inventory Content Specialist

Location: British Columbia, Canada

The Company

HireBetter’s client is one of the largest and most established public adjusting firms in the Western United States and Canada, committed to guiding policyholders through the complexities of insurance claims.

The Role

The Inventory Content Specialist is a vital member of the claims team and works closely with clients who have experienced devastating losses such as fires, floods, or other disasters. This role combines on-site physical assessment, meticulous documentation, and deep interpersonal connection to help individuals and businesses rebuild after loss.

This is not simply a technical role—it is equal parts operations, emotional support, and investigative work. The ideal candidate thrives in ambiguity, maintains grace under emotional pressure, and understands how to guide others with compassion and clarity.

Responsibilities

• Meet with clients on-site (residential and commercial) to document lost or damaged personal property
• Reconstruct inventories from scratch when no salvageable content exists
• Use Excel and internet research to determine Like Kind and Quality (LKQ) replacement values
• Create and maintain detailed inventory logs and claim documentation
• Collaborate with Field Specialists, Public Adjusters, and internal Support Team
• Manage 25–75 claims annually, with 20–25 active claims at any given time
• Maintain excellent records, communications, and follow-up with clients and team
• Travel extensively across the Pacific Northwest (may include Hawaii, Alaska, Canada)
• Work in physically demanding and emotionally intense environments (fire, water, mold, etc.)
• Operate independently while meeting deadlines and client expectations

Qualifications

Technical & Professional Qualifications

• High school diploma or equivalent (some college or insurance-related certification preferred)
• 2+ years in restoration, insurance, disaster recovery, or property damage assessment
• Strong Excel skills and high digital literacy (Outlook, Word, file management)
• Data entry and research skills for valuing damaged/lost content
• Valid driver’s license and passport; must own a reliable vehicle

Soft Skills – Non-Negotiable

• Empathy: Must be able to support grieving clients with care and sensitivity
• Active Listening: Ability to hear beyond words and understand unspoken needs
• Follow-Through: Relentless about closing loops and ensuring nothing slips through the cracks
• Emotional Resilience: Comfortable working in distressing environments and with emotionally affected clients
• Detail-Oriented: Precision in documenting and valuing content under pressure
• Independent & Organized: Able to manage time, travel, and workload autonomously

Unique Challenges of the Role

• Working in emotionally charged environments with clients experiencing trauma and loss
• Managing physically demanding fieldwork
• Navigating high-travel logistics while maintaining documentation discipline
• Operating in harsh environments such as fire or mold-damaged homes

Please note: Applicants for employment in the U.S. must possess work authorization that does not require sponsorship for a visa now or in the future.

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