Job Role: IT Bilingual Service Desk
Location: Mississauga, Ontario, 5 days in a week - onsite.
Job Description:
Job Summary
A deskside support job involves troubleshooting and resolving hardware, software, and
network issues for end-users, including installing, configuring, and maintaining PCs,
laptops, and peripherals. Key responsibilities include providing technical assistance,
documenting solutions, performing preventative maintenance, and managing user
accounts and software updates, all while maintaining strong customer service. responding
to client requests. This job requires being present in HCLTech office Mississauga.
Ontario, 5 days in a week - onsite.
Key Responsibilities
• Technical Support:
Provide first- and second-level support to users for hardware, software, and network issues.
both on-site and remotely.
• Installation and Configuration:
Install, configure, and upgrade computer hardware (PCs, laptops , printers, peripherals)
and software, ensuring they are running properly.
• Troubleshooting and Repair:
Diagnose and resolve complex technical problems, from common issues like login
problems to more unusual hardware or software glitches.
• Maintenance:
Perform routine preventative maintenance and apply software updates and security
patches to end-user devices.
• Network Connectivity :
Ensure all devices can connect to the local area network ( LAN ) and wide area network
(WAN) and troubleshoot connectivity problems.
• Documentation:
Create and maintain documentation for technical issues and their solutions, and keep user
Tickets updated.
• Customer Service:
Use strong customer service skills, empathy, and communication to help users and calm
frustrated clients.
• Collaboration:
Work with other IT team members to ensure the efficient operation of the company's
desktop environment and liaise with third-party vendors as needed.
• Training:
Train users on basic computer maintenance and management when necessary.
Skill Requirements
Attention to detail.
Physical ability to lift and move computer equipment
Certification
1. Optional But Valuable: ITIL Foundation Certification.
2. Optional But Valuable: Certification in Asset Management or Related Fields.
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