Job Description

We are seeking a skilled IT Support Technician to join our growing technology team. This role is ideal for a hands-on professional with strong troubleshooting skills, excellent customer service, remote support and a willingness to travel frequently to Centex gas station locations across Ontario mainly for onsite support and installations.

Key Responsibilities

• Provide IT support to end-users, troubleshooting and resolving hardware, software, and network issues
• Install, configure, and maintain POS (Point of Sale) systems and related peripherals
• Set up and troubleshoot POS hardware, LAN connections, and wireless networks
• Perform on-site installations and provide staff training on new systems and equipment
• Respond to help desk tickets promptly and provide professional customer support
• Collaborate with team members to resolve complex technical issues
• Handle minor projects 
• Maintain accurate documentation of support activities and configuration records
• Safely lift, carry, and move computer equipment and boxes as required

Experience

• Minimum 2 years of experience in an IT support or technical field
• Strong knowledge of Windows and macOS environments
• Familiarity with computer networking concepts and protocols
• Experience providing both remote and in-person troubleshooting
• Proficiency with help desk ticketing systems (e.g., Freshdesk or equivalent)
• Exposure to retail technology environments (POS, pinpads, or back-office systems) is an asset
• Ability to work independently and as part of a collaborative team

Qualifications and Skills

• Understanding of networking tools, firewalls, and databases (e.g., SQL)
• Strong problem-solving and diagnostic abilities
• Ability to clearly explain technical processes and solutions
• Eagerness to learn new technologies and systems
• Excellent written and verbal communication skills

Requirements

• Valid Class 5 Driver’s License (must be comfortable driving between sites)
• Must hold a valid open work permit, Permanent Residency, or Canadian Citizenship
• Willingness to travel up to 75% of the time for installations and troubleshooting
• Flexibility to work rotating on-call hours and on weekends as needed

Preferred Certification

• CompTIA A+, MTA, CCNA, CCNP

Compensation and Benefits

• Competitive salary: $60,000–$65,000 annually
• Bonus pay eligibility
• Dental care, vision care, life insurance, paid time off
• Supportive work environment with opportunities for career growth and training

Schedule

• Flexible schedule with rotation of on-call hours
• Ability to adjust hours as needed for site visits and technical issues

Work Location

• Hybrid: Based in GTA, ON, with frequent travel to Centex Gas station sites across Ontario

If you’re an experienced and motivated IT Support professional looking for a dynamic and growth-oriented role, we’d love to hear from you.

We are an equal opportunity employer and value diversity in our workplace.

Thank you for your interest in joining our team.

Only qualified candidates will be contacted.

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