IT Technologist, IT Workplace Support
This role is on-site 100% of the time.
Your mission
As an IT Technologist, IT Workplace Support in our Information Technology Team, your mission is to provide exceptional employee experience by providing quality IT services.
Your Role & Main Responsibilities
Be an active contributor to the employee experience:
· Performs a variety of actions of computer hardware, software and peripherals to meet user requirements: deployment, installation, support, move, add, change & disposal.
· Be contributor to elevate the IT services:
· May participate in internal/departmental project initiatives which may involve multiple IT/User groups.
· Makes recommendations on lifecycle of IT technologies (hardware & software) and processes.
· Applies and maintains standard operating procedures, customer service guidelines and troubleshooting documentation for new services and activities.
Your Qualifications
· 3-5 years in an IT end user support environment.
· Be motivated by offering great customer experience
· Act as a team player
· Ability to adapt to changes easily
· Be a good communicator in French and English
· Be proactive, independent, and self-driven in handling tasks and responsibilities
Technical skills
· Excellent knowledge and troubleshooting of computer operating systems, office applications, MAC OS, VPN software.
· Strong knowledge and troubleshooting of computer hardware, tablets and related peripherals.
· Strong ability to learn and support different corporate applications and various service desk/account administration activities.
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