Job Description

The purpose of this job is to provide all aspects of Control-M administration and provide technical guidance and support to junior (L1) control-m administrators. This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Reports (IRs) and/or proactive needs for business.

Responsibilities

• The main responsibilities include configuration, implementation and support of complex Control-M batch streams, technical guidance of junior team members.
• Understand business requirements and design solutions accordingly.
• Testing of changes to the Control-M environment
• Ensure quality standards in release.
• Take care of incidents, escalate to Client or 3rd parties as necessary.
• Perform root cause analysis for P1/P2/P3 and P4 incidents and/or proactively based on business needs.
• Work with the right teams within Client or 3rd parties for the implementation of change.
• Follow the required policies and procedures for the incident, problem and change management.
• Ensure service performance expectations are met with service levels and quality.
• Raise/escalate any service-related issues and risks to Management

Qualifications

• Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.

Or

• A degree in Computer Science, IT, Systems Engineering or a related qualification.

Preferred Qualifications/ Skills

• Knowledgeable about the Oracle; Sybase and SQL Database architecture
• Knowledgeable about the Control-M architecture.
• Hands-on experience with Control-M v9.20 and V9.21 installation, configuration and disaster recovery procedures.
• Has worked on multiple CONTROL-M(CM) releases.
• Has worked on a CONTROL-M(CM) migration.
• Should be familiar with basics of Linux OS.
• Thoroughly understands the following CONTROL-M topics.
• Has worked with BMC support on Level 4 issues.
• Must have good trouble shooting and analytical skills.
• Excellent communication skills (verbal and written).
• High energy, results driven person with strong interpersonal skills.
• Able to work under minimal supervision.
• Capital Markets Domain knowledge is preferred.
• Knowledge of Information Technology Infrastructure Library (ITIL), integration across IPC (Incident, Problem & Change Management)
• Knowledge about other products like CFT, Connect Direct, MQ Series and/or Secure Transport is preferred.
• Strong communication skills (written and verbal).
• Capability to coordinate and execute projects assigned. Basic understanding of IT infrastructure and troubleshooting.

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