Junior Engineer & Customer Support (Japan) / ジュニアエンジニア・カスタマーサポート Job at BMAT Music Innovators, 東京都

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  • BMAT Music Innovators
  • 東京都

Job Description

We are looking for a motivated junior engineer who can support daily operations and provide high-quality customer support to our Japanese clients. This role combines technical tasks with client-facing communication , so strong skills in both Japanese and English are essential.

You’ll join a small, collaborative team working in the music-tech industry. While you don’t need to be an expert yet, curiosity, adaptability, and strong communication skills are key.

Recruitment agencies: we kindly request that you refrain from reaching out, as we are not seeking your services at this time. Thank you.

Key Responsibilities

  • Provide customer support to our Japanese clients, ensuring timely and clear communication
  • Assist in the maintenance of existing systems (mainly PHP and MySQL)
  • Help with operational tasks such as basic scripting, troubleshooting, and system monitoring
  • Collaborate with engineers and product teams in Japan and internationally

Requirements

  • 1–2 years of experience in software development, or strong academic/bootcamp background
  • Basic knowledge of Java or PHP (enough to support and maintain existing systems)
  • Familiarity with MySQL databases
  • Some exposure to Unix/Linux environments (e.g., running commands, basic scripts)
  • Good communication skills in Japanese and English
  • Proactive, curious, and eager to learn new technologies
  • Attention to detail and a problem-solving mindset

Nice to have

  • Experience with BASH scripting for simple automation
  • Knowledge of cloud platforms (AWS)
  • Interest in the music or media tech industry

Interview Process

  • Screening call with the People team
  • Technical interview with hiring team
  • Interview with the CTO and rest of the local team

Benefits

You Can Enjoy

  • Flexible working hours and location
  • Flat hierarchy
  • You can make the role your own and run your own development
  • Online language classes to improve your Spanish or English
  • Online and onsite courses and music industry workshops run by in-house experts
  • We’ll provide you with all equipment needed for you to be comfortable
  • Unlimited time off because we believe that you know best when you need to rest.
  • Barcelona HQ office available to you, kitted out with a rehearsal room

Who the FAQ are BMAT

BMAT started in 2005 when a group of engineers with a passion for music decided to spin-off from an audio research lab in Barcelona. We’re now over 240 people, spread across Barcelona, Buenos Aires, Lima, Rio de Janeiro, London, Paris, New Jersey, Oslo, LA, Singapore, Tokyo, Manila, Bangkok and Lagos.

We’re a team of pretty decent people who enjoy working with each other. We’re open-minded and well-traveled, coming from all parts of the world. We’ve got rappers, producers, cello players, DJs, and songwriters. The passion for music and the excitement for innovative technology have proven to make a good combination.

BMAT has grown as a company of companies. Within BMAT there are a number of products and services that developed semi autonomously for different players – Digital Service Providers, Publishers and Collective Management Organisations.

Diverse perspectives drive innovation, and innovation is kind of our thing. Our open-minded and flexible culture organically fosters this diversity. We've learnt that we thrive on learning from each other, so we don't just welcome but actively hire a range of open-minded people from all walks of life. Our team is made up of people with different backgrounds, perspectives, orientations, abilities, musical tastes, dress sense and time-zones - but we all have one common goal: Making the music world a better place. With equal opportunities for everyone, BMAT is a pretty nice place to work.

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