Job Description

Are you passionate about building relationships and ensuring customer success?

Would consulting with customers to power and protect life online excite you?

Join our Engagement Team!

Our Team provides managed services, proactive and reactive support to our global customers. We utilize tools, process and knowledge to integrate and maintain Akamai solutions for our clients. We collaborate to solve problems and provide creative solutions, work continuously for improvement.

Collaborate to deliver the best customer experience

As a Service Line Manager, you will lead a services team comprised of individual contributors. You will be responsible for maximizing value, retention and growth throughout the customer lifecycle. Being an industry expert, you will find joy in building the team to deliver innovative outcomes for customers through relationships, business acumen, and operational focus.

As a Service Line Manager, you will be responsible for:

• Driving Customer Satisfaction Deliver outstanding service and actively enhance client experiences.
• Planning & Execute Strategy Create annual business plans and quarterly goals to meet revenue targets
• Leading Service Delivery Coordinate cross-functional teams to ensure high-quality technical implementation.
• Collaborating with Sales Work closely with Sales counterparts to maintain and grow key accounts.
• Managing Services Revenue Oversee integration, support packages, and custom services revenue with recognition knowledge.
• Ensuring Operational Consistency Enforce global standards and metrics to scale our service operations.
• Overseeing Resources & Budget Align staffing, P&L, hiring, performance, and compensation strategies.
• Communicating & Develop Team Mentor consultants, update leadership, and foster open, transparent communication.

Do what you love

To be successful in this role you will:

• Demonstrate experience supporting clients & creating service/support strategies
• Show substantial team lead/team management experience
• Have experience managing revenues or forecasting
• Show evidence of operations and team organization skills, managing and ensuring best practices in cross-functional global teams
• Display outstanding interpersonal skills with a focus on collaboration, influencing, change management ownership and managing ambiguity

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Connect with us on social and see what life at Akamai is like!

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

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