Job Description

Role Overview

We are seeking a Customer Success Specialist to support our Japanese market operations. This role focuses on client communication, project coordination, and ensuring the smooth delivery of tasks.

Key Responsibilities

• Support day-to-day client communication and follow-ups.
• Coordinate with internal teams to track deliverables and deadlines.
• Assist in preparing reports, trackers, and proposals.
• Maintain clear documentation and support workflow improvements.

Requirements

• Hold a bachelor’s degree in marketing, business, communications, or a related field.
• Strong communication skills in Japanese and English to professionally interact with clients, coordinate with internal teams.
• Organized, detail-oriented, and able to manage tasks independently.
• Basic knowledge or interest in marketing/digital marketing projects is a plus.

Working Conditions

• Full-time, permanent role.
• Remote, you’ll need your own PC or laptop with a reliable internet connection.
• Standard working hours: Monday to Friday, 9:00 AM – 6:00 PM JST, with a 1-hour lunch break.
• Occasional attendance at onsite events may be required to support client activities and team initiatives.

Why Join Us:

• Work with global tech clients in the Japanese market.
• Collaborative, multicultural team environment.
• Opportunities for learning and professional growth.

Note: Due to the high volume of applications, only candidates who meet our requirements will be contacted.

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