REQUIRES AN ACTIVE/EXISTING TS/SCI WITH CI POLYGRAPH - NOR REMOTE WORK MUST WORK ON SITE
Description:
Monitor the infrastructure and network by responding appropriately to alerts and events. Respond to incidents from triage through resolution including escalations where appropriate. Respond to infrastructure repairs including directing remote activities to maintain operational effectiveness for services. Provide root cause analysis documentation in accordance with Government procedures. Provide data center support where appropriate. Document daily shift activities in appropriate reporting and ticketing tools and ensure proper pass down of any outstanding issues. Provide incident notification to Government representatives. Must possess an Original Equipment Manufacturer (OEM) network support certification and/or an Operating System (OS)/Application certification such as Computing Technology Industry Association (CompTIA) Network Microsoft Technology Associate (MTA) Microsoft Certified Solutions Associate (MCSA) or a Microsoft Certified Technology Specialist (MCTS) certification for Enterprise Services. Preferred certification: Cisco Certified Network Associate (CCNA) Routing and Switching
Additional Certification Requirements:
Must possess an Original Equipment Manufacturer (OEM) network support certification and/or an Operating System (OS)/Application certification such as Computing Technology Industry Association (CompTIA) Network Microsoft Technology Associate (MTA) Microsoft Certified Solutions Associate (MCSA) or a Microsoft Certified Technology Specialist (MCTS) certification for Enterprise Services. Preferred certification: Cisco Certified Network Associate (CCNA) Routing and Switching.
Education Level:
High school Diploma or General Equivalency Diploma (GED)
Required Experience:
Junior IC
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