Job Description

Company Overview

Seaport Group is the Leading Asset-Based Intermodal Service Provider in Canada. We pride ourselves on delivering exceptional trans-border drayage services to/from US ports and railheads in Canada.

We're not just leading the industry, we're shaping it's future. And, as we continue to grow, we're expanding our exceptional team. We invite you join us on this journey of growth and to unlock your career potential with us. You provide us with your growth mindset, customer centricity, tenacity and persuasion skills and we'll provide a dynamic work environment where you can grow your skills and drive strategic partnerships that redefine success in the intermodal trucking space.

Role Overview

The Operations Supervisor - Terminals is responsible for overseeing the efficient and safe operations of the Terminal. This role is responsible for coordinating the movement and storage of containers, managing the terminal team on site and remotely ensuring compliance with safety and operational procedures. You will be accountable for building and sustaining positive employee engagement and customer satisfaction and will play a key role in maintaining a smooth and organized workflow in the Terminal. The key to success in this role will be strong collaboration with customers, vendors, and internal teams to deliver exceptional service and operational excellence.

Key Responsibilities

• Terminal Operations & Maintenance: Supervise Terminal functions including gate operations, crane activities, shunting, and equipment upkeep. Ensure weekly scheduling, coordinate maintenance, and oversee repairs. Provide weekly updates to customers and steamship lines.
• Team Supervision & Development: Train, coach, and engage team members (Gate Clerks, Crane Operators, etc.), ensuring compliance with safety policies. Conduct regular 1:1 meetings and facilitate ongoing health and safety training.
• Process Optimization & Innovation: Identify opportunities to improve operational efficiency and implement best practices. Drive adoption of new technologies and AI-based solutions to streamline scheduling, reporting, and yard management processes.
• Reporting: Deliver weekly Terminal dashboards and turnaround time reports to leadership. Maintain accurate records of Terminal activities and performance.
• Vendor & Third-Party Management: Manage relationships with external vendors and customers, monitor vendor performance, and ensure service quality meets expectations.
• Customer Service & Communication: Respond to customer inquiries, provide updates on container inventory and Terminal activities, and resolve issues efficiently to support customer satisfaction.

About You

• You are detail-oriented & organized, bringing structure and accuracy to fast-paced operations.
• You bring a solution-focused mindset, looking ahead, anticipating challenges, and adapting quickly with practical strategies.
• You have excellent communication skills, with the ability to tailor messages to different audiences and actively listen to build strong relationships.
• You are tech savvy and think outside of the box, embracing technology and AI as enablers of better processes and smarter decision-making.
• You take initiative, manage deadlines effectively, and thrive with minimal supervision.
• You inspire your team through coaching, clear direction, and accountability.

Qualifications

• Post-secondary education in Logistics or a related field.
• Minimum 2 years of container or logistics experience preferred.
• Proficiency in MS Office Suite; strong analytical, problem-solving, and time management skills.
• Proven leadership experience supervising staff in an operational or Terminal setting, both in person and remotely.
• Experience with process improvement initiatives and comfort with technology/AI-based solutions for operational efficiency.
• Strong understanding of safety procedures and compliance requirements is an asset.

What’s In it for You?   

At Seaport, we believe in recognizing and rewarding the hard work and dedication of our team. By joining us, you’ll not only play a key role in shaping people practices, but you’ll also enjoy a work environment that fosters growth, innovation, and collaboration.

Here’s what you can expect:   

• Competitive Salary: We offer a salary package that reflects your experience and contributions.
• Growth Opportunities : We’re invested in your career development, offering professional and career development opportunities and training programs applicable to your role.
• Work-Life Balance: We understand the importance of balance and provide flexible working arrangements and time off policies.
• Comprehensive Benefits: Health and Dental Benefits, RRSP Matching program, Wellness reimbursement program, Employee Perks, Employee & Family Assistance Plan, and more!
• Inclusive Culture : You’ll be part of a diverse and inclusive workplace where every voice matters.

Seaport is an equal-opportunity employer that recognizes the value and importance of a diverse workforce. Seaport is committed to providing assistance during all phases of the employee lifecycle, from recruiting through to the end of the employment relationship. If you require accommodation because of injury, illness, or disability during any portion of Seaport's recruiting process, please let us know and we will do everything we can to accommodate you. 

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