Job Description

■ Purpose:

The Sales Operations Specialist provides administrative support to the sales team and facilitates smooth sales operations. This includes processing sales orders, allocating incoming products to various stores, coordinating with logistics for timely deliveries, and handling inquiries from business partners. This role also plays a key part in creating sales reports and other data, as well as supporting sales strategies.

■ Main Responsibilities:

• Order Processing and Management: Receiving, processing, and tracking sales orders. This often involves coordinating with the logistics department for order fulfillment and delivery.
• Product Receiving and Allocation: Confirming incoming products, collaborating with the sales team, and appropriately allocating them to each store (boutiques and wholesale).
• Business Partner Support: Responding to inquiries from business partners, providing product information, and resolving issues. This mainly involves inquiries about straps (watch bands) and accessories.
• Sales Reporting and Analysis: Maintaining and updating the sales database, ensuring data integrity and accuracy. Creating and analyzing sales reports as needed, and providing regular updates to the sales team and management.
• Logistics Coordination: Collaborating with the logistics department to ensure timely and efficient delivery of products. This may involve coordinating transportation, warehouse operations, and inventory management.
• Communication and Collaboration: Communicating effectively with business partners and internal teams (sales, boutiques, logistics, etc.). Sharing important feedback from customers internally and collaborating to resolve issues.
• Sales Support: Providing general support to the sales team.

■ Tasks:

• Management of various tasks related to order receipt, shipment, and sales recording, as well as management of work processes
• Confirmation and analysis of incoming products, collaboration with the sales team to allocate to each store
• Handling strap inquiries and orders, and tasks related to placing orders with suppliers.
• Preparation and sending/shipping of materials for dealers
• Handling telephone and email inquiries (e.g., stock checks, product proposals)
• Handling system errors, etc.
• Sales data creation and analysis
• Tracking and processing customer orders to maximize sales
• Tasks related to "Booster" and other sales tools
• And other administrative support tasks within the team

■ Skills/Experience/Abilities Required:

• At least 3 years’ experience in the consumer goods industry
• Experience in the watch industry is a plus
• Experience with SAP systems and knowledge of data management is desirable
• Advanced skills in Excel, Word, and PowerPoint
• Business English skills are a plus (e.g., reading and writing emails)
• Excellent communication and analytical skills
• Customer-focused mindset

■ Competencies:

• Positive attitude
• Responsible and flexible
• Multi-tasking skills
• Teamwork spirit
• Ability to analyze problems and propose solutions and other ideas
• Attentive to details and patient, capable of listening to people's needs
• Execute tasks precisely and in a timely manner
• Strong organizational and coordination skills

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