Job Description

Are you passionate about improving patient outcomes and ensuring seamless access to care? Capsule Pharmacy, an innovative and community-focused pharmacy located in downtown Calgary, is looking for a Pharmacy Case Manager to join our growing team.

At Capsule Pharmacy, we pride ourselves on delivering exceptional service, supporting patients through every step of their treatment journey, and working collaboratively with prescribers, payors, and healthcare providers. If you are a compassionate, organized professional who enjoys making a meaningful difference in patients’ lives, we want to hear from you!

Key Responsibilities

• Coordinate patient care from prescription initiation to therapy completion, ensuring timely access to medications and continuity of care.
• Facilitate prior authorizations, special access requests, and coverage approvals with insurance providers and third-party payors.
• Act as a primary point of contact for patients, clinics, and prescribers—providing education, support, and regular follow-up throughout treatment.
• Monitor patient progress, identify adherence barriers, and proactively address clinical or logistical challenges.
• Report Adverse Events (AEs) and Product Quality Complaints (PQCs)
• Support treatment adherence and case persistence to improve long-term outcomes
• Collaborate closely with pharmacists and healthcare teams to optimize treatment outcomes and ensure accurate documentation.
• Support reimbursement activities and ensure claims are processed efficiently and accurately.
• Maintain detailed case notes and uphold strict patient confidentiality standards.

Qualifications & Requirements

• Minimum 2 years of experience in pharmacy, patient support, or healthcare case management (community or specialty pharmacy experience preferred).
• Certification from an accredited Pharmacy Assistant training program or equivalent healthcare background.
• Strong understanding of drug coverage, prior authorization processes, and reimbursement pathways.
• Proficiency in Kroll Pharmacy Software, Microsoft Office, and related healthcare databases.
• Excellent communication, empathy, and problem-solving skills—able to build rapport with patients and clinical partners.
• Highly organized and detail-oriented with the ability to manage multiple patient cases simultaneously.
• Demonstrated commitment to patient privacy and professional ethics.
• Self-directed, with excellent time management and multitasking abilities.
• Clinical knowledge across chronic and specialty conditions is an asset.
• Internationally trained doctors, pharmacists, and medical professionals are encouraged to apply.

Why Join Capsule Pharmacy?

• Competitive salary and comprehensive health benefits package.
• Employee discounts and access to a supportive, collaborative team environment.
• Opportunities for professional development and career growth.
• A chance to play a vital role in improving patient health outcomes and advancing community-based care.

Join an innovative and compassionate pharmacy team where your work truly makes an impact.

To apply: Please submit your resume directly through LinkedIn.

Together, let’s make healthcare more accessible and ensure every patient receives the support they deserve.

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