JOB DESCRIPTION
Print Mail Services Operator
As a French/English bilingual Print Operator, you will coordinate day-to-day operations and be responsible for delivering print services to our clients. You will play a key role in ensuring the smooth functioning of print operations and maintaining high-quality service delivery. This position requires strong teamwork skills, excellent communication abilities, and a proactive approach to problem-solving.
Essential Job Responsibilities
* Manage workflows and prioritize tasks to ensure timely completion of assignments and adherence to service level agreements (SLAs) and deadlines.
* Capture performance metrics, including productivity, and work with the Supervisor to take corrective action as needed to address any client issues or gaps.
* Collaborate with other departments or teams to coordinate cross-functional initiatives, resolve service-related issues, and implement process improvements to enhance efficiency and effectiveness.
* Adhere to standard operating procedures (SOPs), training materials, and job aids to ensure consistency and accuracy in service delivery.
* Work with the on-site Supervisor to recommend proactive solutions or process enhancements to address underlying issues and prevent future occurrences.
* Stay informed about industry best practices, emerging trends, and regulatory requirements related to core services, and participate in continuous learning and development.
* Foster a positive and collaborative work environment, promoting teamwork, open communication, and a customer-centric mindset.
* Ensure compliance with company policies, procedures, and regulatory requirements, and uphold ethical standards and confidentiality in handling sensitive client information.
* Perform daily print activities as a prime function of the role and support the mailroom team as needed.
Qualifications:
* 1 or more years of experience in a similar role, preferably in a client services or operations environment, with demonstrated ability to work alone and with diverse teams.
* Proven track record of achieving performance goals and delivering high-quality services to clients.
* Excellent communication skills in English and French, both verbal and written, with the ability to articulate ideas clearly, influence others, and build rapport with clients and team members.
* Ability to thrive in a fast-paced, dynamic environment, prioritize competing demands, and adapt to changing priorities or business needs.
* Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and experience with print requirements.
* Knowledge of industry regulations, standards, and best practices related to core services, with a commitment to compliance and quality assurance.
* Previous print experience in a professional environment is required with own vehicle as a weekly run is required (will be reimbursed).
* The successful candidate will need to be able to pass a security background check.
* The role requires the ability to lift items up to 40 lbs.
“The pay range for this position starts is $18.25 CAD an hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."
...position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Manager, Program Integrity (CPC, RHIT or RHIA required) in United States. As a Senior Manager, Program Integrity, you will lead initiatives to ensure compliance,...
...meaningful difference for our clients, schools, students, and communities. Be the one who makes a differencewith us. The Performance Marketing Analyst plays a vital role in advancing Legacy Traditional Schools mission of changing lives through education by transforming...
...Job Description MBN Incorporated is seeking a professional delivery driver to deliver time sensitive freight to business and residential... ...contracted by Federal Express Corporation to handle and deliver packages in a timely manner. Packages may include time sensitive...
propos de Lafleur et Fils Chez Lafleur et Fils, nous croyons en la force dune quipe engage, une expertise reconnue et des services diversifis, au cur de notre communaut. Notre vision est de redfinir lexcellence dans lindustrie en btissant des liens durables avec...
...Determine method of shipment Prepare bills of lading, invoices and other shipping documents Assemble containers and crates Inspect and verify incoming goods against invoices or other documents Record shortages and reject damaged goods Pack goods to be shipped...