Job Description

Digital Product Manager

Calgary, AB (Hybrid)

For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in more than 1,000 offices and online through our remote tax expert and DIY tax software.

Becoming an H&R Block Associate is an opportunity to grow with the strongest brand in the tax preparation industry. We are looking for people who want to provide help and inspire confidence in our clients and communities. We know that the ability to deliver outstanding client service starts with having the best talent on our team, and if you want to be part of our success story then we want to hear from you!

The Opportunity:

We are looking for a Digital Product Manager, to join our fast-paced and dynamic Product and Services team. This position will lead our Remote Tax Expert, Client Spark, Peace of Mind, and related products.

Under the leadership of the Director, you will translate business strategy, customer needs and user requirements into product roadmaps, including detailed business requirements, to deliver exceptional customer value and meet our business goals. You will identify gaps, break down complex problems, and help manage the development process. If you are passionate, energetic, and jazzed about continuously improving products and services that will delight users, we are looking for you.

In this position you will collaborate with people in a variety of roles, including user experience designers, tax analysts, developers, quality assurance analysts, content writers & internal business teams.

In this position you will deliver exceptional value to our customers by collaborating with people in a variety of roles, including user experience designers, tax analysts, developers, quality assurance analysts and content writers.

This position is based in Calgary and offers a hybrid work schedule, with 3 days per week in-office.

Key Areas of Responsibility:

• Establish and optimize go-to-market packaging and features of our Employee portals available in the physical office and for remote Tax Experts.
• Define OKRs and build solutions to grow revenue, margin, and customers.
• Champion internal and external customer experience testing.
• Prioritize features and sequence development to ensure digital products and services are delivered on time, on budget, and are compliant with government regulations.
• Define and manage user stories and business requirements.
• Maintain product backlog and work with the business to prioritize based on business/user need.
• Participate in the daily scrums, sprint planning, sprint reviews and retrospectives meetings.
• Utilize expertise of tax experts, user experience designers, and content writers to manage digital product and services lifecycle.
• Support marketing team with articulating the value proposition and key internal and external messages.
• Document and maintain a thorough understanding of the competitive landscape.

Key Qualifications:

• Business or Engineering Bachelor’s degree or combination of equivalent experience.
• 3 to 5 years of product management experience, including experience leading medium to large sized initiatives that involve significant business and/or technology change.
• Understanding and application of agile user-centered design values, principles, and practices.
• Innovative and creative with the ability to identify and develop business opportunities.
• Experience leading teams in a matrix management environment.
• Demonstrated record of establishing priorities and meeting deadlines.
• Ability to make quick, timely decisions.
• Ability to be an effective leader in a fast-paced pressure environment.

Do you have a passion for CRM and process improvement, along with the skills and qualifications required for this GREAT opportunity?

Do you have a passion for driving business initiatives, along with the skills and qualifications required for this GREAT opportunity? If so, we invite you to send your resume to employment.opportunities@hrblock.ca, including the position title in the subject line.

We encourage all interested individuals to apply. Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer. Proof of legal authorization to work in Canada will be required as part of the recruitment process. Only those candidates selected for an interview will be contacted.

H&R Block fosters a workplace in which individual differences are recognized, appreciated, and respected. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

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