Job Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

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Job Description

Opening an office in Tokyo marks an exciting milestone for Nexthink as we continue to grow our presence in Japan. To support our customers and ensure successful product delivery, we are looking for a Professional Services Consultant to join our team and play a key role in this next chapter.

The Professional Services Consultant is an integral part of the services organization and a customer-facing representative of the company. The consultant is responsible for ensuring that the company’s products are implemented within a customer’s organization in such a way as to meet or exceed a customer’s reasonable expectations of the solution’s technical and business benefits.

The Professional Services Consultant’s role requires a hard-working and enthusiastic person with strong technical and communication skills who is able to establish and maintain trusted technical advisor status. The ability to travel to and work from a customer’s own office or site is essential as and when required.

• Maintain sufficient technical capability and current best practice knowledge to be able to implement and operate all of Nexthink’s products at an advanced level of competency during a project implementation.
• Install and configure Nexthink in line with the agreed solution design and prepare all relevant technical project deliverables.
• Implement all technical aspects of service delivery to the required standard of quality.
• Educate and empower Nexthink customers to take full advantage of the solution so that it is fully adopted.
• Understand customer requirements to be able to advise and implement a relevant Nexthink solution in line with industry best practices.
• Be committed to customer satisfaction and referenceability.
• Work collaboratively with internal teams (sales, pre-sales, support, product management) and Nexthink partners
• Seek to continuously improve relevant technical knowledge and skills
• Contribute to our community forums by posting and publishing articles.

Qualifications

• Minimum of 5 years of experience in a software consulting role.
• Good troubleshooting skills and technical knowledge of IT operations and ITIL,
• Exposure to Digital Transformation projects, preferably End-User related,
• Excellent knowledge of Microsoft Windows clients and applications, MacOS is a plus
• Desired experience with Cloud deployments (e.g. Architecture, Security (SSO), API’s),
• General awareness of the current industry standards and regulations (e.g. ISO27k, PCI-DSS, GDRP, NIST),
• Ability to quickly learn new technologies in an unsupervised environment,
• Excellent communication, customer-facing and teamwork skills,
• Enthusiasm for working in an international, collaborative and fast-paced environment and learning new technologies.
• Business-level fluency in Japanese and English is required for customer-facing communication and collaboration.

Additional Information

We are the pioneers and trailblazers of a global IT Market Category that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:  

• Permanent Contract and a competitive compensation package. 
• Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 
• Top-up medical insurance, plus Life & Accident insurance.
• ️ Flexible Hours and very good vacation plan, plus 3 company-paid volunteer days. 
• Commuting allowance.
• 16 weeks of fully paid leave for primary caregivers and 6 weeks of fully paid leave for secondary caregivers. 
• Free access to professional training platforms to explore your interests and enhance your skills. 
•   Bonuses for referring successful hires after three months of continuous employment. 

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