Job Description

We are Systematix and we are currently looking for a Professional Services Partner (PSP) to support a critical software transition program for one of our global clients in the life sciences and scientific instrumentation space.

ABOUT THE PROJECT

Our client is one of world’s leading Scientific Test and Measurement organizations. They are currently in the process of retiring a legacy operating system that supports scientific instruments and is transitioning to a next-generation software platform. For customers with multiple instruments or highly integrated workflows, this transition can be complex and potentially disruptive. As Project Manager/PSP, you will serve as the key interface between the client’s commercial, service, and implementation teams—ensuring client needs are fully understood, high-risk transitions are managed proactively, and sales teams are equipped to generate accurate and timely upgrade quotes. This role is best suited for someone who brings a strong technical foundation - such as engineering, field service, or medical device instrumentation - and has transitioned into project or program management.

ABOUT THE RESPONSIBILITIES

• Engage directly with end customers to assess their current instrument configurations, software environments, and transition risk.
• Develop customized project plans for complex accounts to ensure smooth migration with minimal disruption to laboratory operations.
• Interpret customer feedback and usage patterns to support tailored planning and prioritization.
• Work cross-functionally with sales, quoting, and service teams to clarify client requirements and enable timely, accurate proposal generation.
• Identify and communicate key technical constraints that may affect upgrade pathways or scheduling.
• Lead the coordination of high-risk software transitions across internal departments, including service delivery, technical support, and R&D.
• Maintain visibility into transition pipeline and ensure alignment with implementation capacity and client expectations.
• Serve as a central point of escalation for complex or time-sensitive transitions.
• Apply Agile principles to manage evolving customer requirements, prioritize backlog items, and ensure transparent tracking of progress and blockers.

ABOUT THE REQUIRED SKILLS

• 5+ years of experience in project or program management, ideally supporting software or instrumentation deployments
• Background in engineering, field service, or technical support for medical devices, scientific instruments, or related hardware/software systems
• Proven ability to understand technical environments and translate customer needs into actionable plans
• Experience working in highly regulated or precision-driven industries
• Strong interpersonal and communication skills, with the ability to bridge technical and commercial functions
• Self-starter with strong organizational skills and the ability to manage ambiguity
• Customer-first mindset and a proactive approach to problem solving
• Familiarity with mass spectrometry, laboratory software platforms, or medical/scientific instrumentation is a strong asset

ABOUT THE ROLE

This is a 6-month remote contract role to be performed in a North American time zone.

APPLY NOW

If you are interested in finding out more, please contact us or submit your resume to jobs@systematix.com.

ABOUT SYSTEMATIX

Systematix is a Global Consulting and Resourcing firm head quartered in Canada with offices across North America and the United Kingdom. We provide the highest caliber consulting solutions to a diverse client base that includes all levels of Government and all Private Industry sectors.

Systematix is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. At Systematix, we don’t just accept difference, we thrive on it and believe that diverse cultures, perspectives, and experiences enhance our workforce and bring value to our community. Systematix Technology Consultants Inc has adopted the Employment Equity Policy to promote the full participation and advancement of members of the designated groups (women, indigenous peoples, members of visible minority groups, and persons with disabilities) under the Canadian Human Rights Act and Employment Equity Act in the Systematix Technology Consultants Inc workforce.

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