Job Description

About Us

Microserve is an industry leading provider of IT services and solutions to Canadian organizations. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 550 team members and are one of the largest technology solutions providers in Canada. Our 35+ years of continued success and growth stem from our commitment to long term client relationships, adaptability to continuous changes in the IT industry, and our amazing people.

Position Overview

The IT Proposal Specialist will take end-to-end ownership of assigned IT services proposals. This includes both project management and technical proposal writing. They will review and evaluate RFPs, select and manage response teams, independently write high-quality technical responses, submit proposals on time, create elegant and compelling proposal presentations, be accountable for the quality and timeliness of deliverables, and complete proposals-related administrative tasks. They will achieve target win rates.

Key Responsibilities

• Take end-to-end ownership of assigned IT solutions and services proposals.
• Review and evaluate RFPs.
• Select and manage internal and partner response teams.
• Use prior industry knowledge, education, and internal and external research to independently write high-quality technical responses.
• Customize pre-written content to fit the proposal context.
• Update the content repository with new or better content.
• Create elegant and compelling proposal presentations.
• Produce timely, clean, clear, compliant, complete, and compelling deliverables.
• Complete proposals-related administrative tasks.
• Achieve target win rates.
• Occasionally help with special projects across the organization.

Requirements

Education and Experience

• More than 5 years of direct experience in IT proposal writing and proposal management for North American clients in the public sector.
• Post-secondary education or professional technical certifications in IT.
• Prior technical knowledge of IT services and IT concepts.

Technical Knowledge

• Familiar with concepts such as public sector procurement, RFP lifecycle, IT procurement, IT services and delivery models, bid qualification, sales enablement, pricing models, proposal presentations, and contract reviews and negotiations.
• Understanding of technology concepts such as end user computing, networks, servers, storage, cloud, security, and artificial intelligence.

Skills and Qualities

• Exceptional organizational skills, very high attention to detail, excellent writing and language skills, and high standards for quality of work.
• Deliverables are timely, clean, clear, compliant, complete, and compelling.
• Working individually, they are creative, resourceful, independent, proactive, organized, technology-savvy, and continuously improving.
• Working with people, they are confident, responsive, articulate, problem-solving, calm, and flexible.
• Ability to energetically manage concurrent deals, client deadlines, and fast pace.
• Expert-level skills in Microsoft Word and PowerPoint, and proficiency in Microsoft Excel are required. Proficiency in SharePoint is desirable.

Work Conditions

This role can be fulfilled remotely from anywhere in Canada with good internet connectivity and a distraction-free environment for working at home. Work hours will need to match business hours in the Pacific Time Zone. The role requires flexibility in work hours to accommodate client deadlines.

Additional Requirements

Applicants will be asked to provide references and may be asked to participate in a short writing and technical assessment.

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