Job Description

Job Details

Description

At NQX , we don’t just provide customer experiences— we create connections . Every day, our thousands of customer experience (CX) professionals help Canadians engage with the brands they love, turning each interaction into a moment that matters. Together, we make the world a little more connected, one conversation at a time.

As a Roadside Assistance Specialist , you will be the lifeline for drivers across North America, helping clients get back on the road quickly and confidently. This role is perfect for someone with outstanding communication skills , a talent for negotiating rates with multiple providers , and a passion for delivering exceptional support. Plus, enjoy the flexibility of a remote work environment , allowing you to make a real impact from the comfort of your home.

Why you will love working here:

• Competitive Pay – Earn $20/hour (includes a $2/hour bilingual bonus). Weekend and night premiums let you earn even more.
• Flexible Schedules – Full-time positions available, with part-time opportunities for the right fit.
• Comprehensive Benefits – After six months, enjoy medical, dental, and life insurance, enhanced RRSP participation, and preferential insurance pricing.
• Paid Training & Development – Receive fully paid training at our Moncton office for the first four weeks, including ongoing support and development as you transition into your role.
• Exceptional Workspace – Bright, spacious office with relaxation areas, gym, games room, and more to make your workday enjoyable. Onsite cafeteria with warm meals available (Monday to Thursday) at discounted rates for NQX employees.
• Work-from-Home Opportunity – After successfully completing your four-week, in-office phase, you qualify to work remotely when meeting our quality and security standards.

How you will make an impact:

• Be the lifeline for our customers – Respond with courtesy and empathy to those requesting roadside assistance.
• Negotiate with confidence – Connect with providers to secure fair and favorable service rates.
• Keep customers in the loop – Provide timely updates via phone and chat, ensuring every client feels supported.
• Ensure accuracy and trust – Maintain precise records of actions and decisions to deliver seamless service every time.
• Problem-solve quickly and effectively – Assess situations, think critically, and offer the best possible solutions under pressure.
• Stay calm under pressure – Handle stressful or emergency situations with composure and professionalism.
• Adapt and multitask – Manage multiple requests and provider communications efficiently while maintaining excellent service.
• Demonstrate strong communication skills – Explain solutions clearly and professionally to both customers and providers.
• Exhibit reliability and accountability – Consistently follow processes, meet performance standards, and take ownership of outcomes.

What makes you a great fit:

• Fluently bilingual or English – You speak English with ease. French is also a great asset and unlocks a bilingual bonus.
• Availability & flexibility – Able to work Monday to Sunday from 7:00 am to 12:00 am, with the capacity to work onsite for the first four weeks of onboarding. For remote work, you must have a secure, quiet space with high-speed internet (25 MBPS minimum). Please note that, as a 24/7 business line, you may be required to work night shifts (11:00 pm to 8:00 am) depending on business needs.
• Tech-savvy multitasker – Comfortable navigating multiple systems and handling several tasks at once.
• Excellent communicator – You express yourself clearly, concisely, and professionally.
• Detail-oriented problem-solver – You have a keen eye for detail and genuinely enjoy helping others, making customer service and problem-solving your strengths.
• Educational Requirement – High school diploma or equivalent.

Training start date: January 5th 2025

At NQX, empathy, authenticity, and innovation guide us every day. We believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their customers. People are at the heart of everything we do - we nurture talent and support our teams at every stage of their journey. NQX has been recognized as one of Canada’s Most Admired Corporate Cultures, according to the Waterstone award recognition. And our team agrees: 84% of employees would recommend NQX as an employer to their family and friends.

Want to learn more about our career opportunities and what makes working at NQX so rewarding? This way !

Job Tags

Full time, Part time, Internship, Work at office, Remote work, Work from home, Flexible hours, Night shift, Weekend work,

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