Job Description

Overview:

Allied Universal® is seeking a Bilingual Security Account Manager for a high profile Tech Client to lead and manage client accounts across Canada. This role is responsible for ensuring high-quality service delivery, operational excellence, and strong client relationships. The ideal candidate is fluent in French and English and has experience managing multi-site operations and remote teams. The Bilingual Security Account Manager will maintain a regular presence in the Toronto location with frequent GTA site visits.

Responsibilities:

• Serve as the primary contact for clients in the GTA, Montreal, and Alberta
• Conduct client meetings, site inspections, and operational reviews
• Prepare and present performance reports to clients and internal teams
• Monitor KPIs and implement service improvement strategies
• Manage budgets and ensure compliance with contract terms
• Lead or support investigations, audits, and incident responses
• Build and maintain strong relationships with clients and internal stakeholders
• Support operations with scheduling, staffing, and resource allocation
• Supervise and mentor on-site supervisors and security professionals
• Conduct regular site visits and performance evaluations
• Provide training and development opportunities to team members

Qualifications:

• Fluent in French and English (written and spoken) — required
• Ontario Security License — required
• Post-secondary education in Security Services, Business Administration, or a related field (or equivalent experience)

Experience Requirements:

• At least 2 years of client-facing security management experience
• Experience managing multi-site operations and remote teams preferred
• Proven success in client relationship management and service delivery
• Background in customer service, law enforcement, military service, or risk management is a plus!

Work Environment:

• Hybrid work model: remote and office-based as needed
• Frequent travel within the GTA and occasional travel to other provinces (up to 10%)
• Must be comfortable working independently while traveling

Benefits:

• Car allowance and fuel card
• Comprehensive benefits package (health, dental, retirement plans)
• Career development and advancement opportunities
• Inclusive and collaborative work culture

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