Job Description

Company Description

Guardteck Security is a BC owned and operated security firm providing professional security services across Canada. Founded over 15 years ago on the belief that “Everything and Everyone Matters”, Guardteck has become an employer of choice for security professionals with a focus on building people and teams. Our "Safety Through Customer Service Excellence" approach to providing security services has driven our success in the industry. Our strength as a company is built upon the investment in our staff and their growth as professionals. Come be a part of our team and grow with us.

Our core belief is that security is not just a service but a commitment to our communities' well-being and prosperity. This ethos resonates in our inclusive and diverse work culture, which celebrates unique perspectives and skills. Regardless of whether we serve small businesses or large enterprises, we take a holistic approach to our business. We believe that every task is crucial and that each team member plays a vital role in achieving our mission. We take immense pride in being an equal-opportunity employer. We are dedicated to fostering a workplace that is as diverse as the communities we serve. Our goal is not just to fill roles, but to create a space that allows everyone, irrespective of their background, to express themselves and grow.

The Role

The Site Manager position, which reports to the Account Manager designated by Guardteck Operations, is important in ensuring that the site is performing at a high level of Customer Service and following the site’s contractual requirements. This position requires a high level of professionalism and the ability to act quickly during various incidents that happen on-site.

Job Responsibilities

Operational Management:

• Ensure all staff assigned on-site follow Guardteck’s standards, rules, and policies.
• Daily review of all Incident Reports, and the Daily Dispatch Log to ensure all pertinent information is captured and ensure proper Grammar is used
• Email containing the Daily Dispatch Log and any Incident Reports to be sent out daily as per Guardteck SOP
• Reviewing the contract and ensuring that the site is fully compliant with all pre-requisite and site-required training for all staff working on-site
• Follow up with the Guardteck Operations Team to ensure all required training that is outstanding is being actioned
• Review and approve any expense reports, pay discrepancies, and recruitment tickets in Zendesk
• Conduct a meeting with the Guardteck Account Manager at least once every two weeks and ensure that the meeting minutes are tabulated and shared with the Account Manager
• Monthly Scorecard completion to provide the Account Management Team with an Operational Update on the site’s performance
• Ensure KPIs are being followed and any exceptions should be reported to the Account Management Team
• Respond to any after-hours emergencies to support Site Staff as well as ensure information is being disseminated to the proper channels based on the incident that is occurring

Team Leadership & Mentoring:

• Coaching and Development of the site’s Security Leadership Team
• Developing and implementing robust security strategies and policies to protect the company’s assets, employees, and facilities
• Conduct bi-yearly and yearly Employee Performance Reviews on all staff assigned on-site
• Coordinate and Execution of random tabletop exercises such as Fire Drills and Active Threat Situations (Active Shooter, Subject with a Weapon, Bomb Threats)
• Conduct a meeting with all Shift Supervisors and the Site Security Management Team at least once a month and have the meeting minutes tabulated and sent to the Guardteck Operations Team
• The Site Supervisory Team shall select an employee to be the Employee of the Month

Client Interaction:  

• Conduct random security threat assessments of the property and liaise with the Guardteck Account Manager, and the Site’s Property Management Team to assist with possible ways to increase the level of Security and the efficiency of the Security Program
• Maintaining and updating emergency response plans, ensuring all employees know their roles and responsibilities as well as relaying information requiring updating to the Client to ensure the Response Plans are updated throughout the property
• Conduct a meeting with the Site Property Management at least twice per month and ensure that the meeting minutes are tabulated and sent to the Guardteck Operations Team
• Checking in with the Site Property Management Team at least once per day and conduct random site walkthroughs with the Property Management Team
• Responding and actioning of any Client requests made via email or telephone in a timely and efficient manner

Knowledge, Skills, and Abilities:

• Minimum of 5 years of experience as Security Manager, leading a large Security team.
• Experience with integrated security systems (CCTV, Access, Intrusion).
• Advanced computer skills (Excel, Word, Outlook)
• Ability to work independently and as a team player.
• Outstanding problem-solving skills, attention to detail, and awareness of Guardteck’s business environment and relationships.
• Ability to always maintain confidentiality and discretion.
• Minimum OFA 2 Certification or willingness to attain the certification
• AST Certification or the willingness to attain the certification

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