Job Description
Amazon Logistics(AMZL) Amazon Amazon
Amazon Logistics (AMZL) Amazon Logistics(AMZL) AmazonAMZL AMZLCustomer Experience AMZL
AmazonCXCustomer ExperienceDelivery Service Providers CX
- DigitalizationAmazon
- SDGs
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Amazon Logistics (AMZL) Team is responsible for the acquisition design construction operation and management of all facilities in the Amazon Delivery Station Network.
We are looking for a talented professional to join our
JP AMZL LMAM (Last Mile Account Management) team who supports the capacity building of AMZL Last Mile network via partnership with DSPs (Delivery service provider) in Japan. This position is a core management function in DSP AM (Account Management) section responsible for DSP partnership management capacity building (procurement) for on-going business as well as to achieve long term strategy of AMZL JP. Specifically they are responsible for senior level business communication and business development to meet customers demand. This position requires strong ownership for DSP program excellent skill/experience on vendor management and strong passion for innovation for customers.
Amazon Logistics (AMZL); AMZL is a division that manages in-house delivery belonging to the operations department of Amazon Japan LLC. Products ordered by customers are shipped from large distribution centers (Fulfillment centers) and finally arrive at Amazons delivery stations. AMZL is responsible for the process (last mile) of delivering products directly from this final delivery station to customers. AMZLs goal is to provide a high-quality customer experience (CX) that further satisfies customers through last-mile logistics. AMZL is expanding and growing in various regions around the world and not only people from the logistics industry but also members with various backgrounds and skills are working towards the same goal.
The Account Management team plans strategies related to product delivery which is one of Amazons most important CX aspects leads various projects and manages Delivery Service Providers. The mission of this team is to optimize the scope of services through reorganization of delivery areas/bases with partners including cost management and to maximize CX in the last-mile service which is the final customer contact point for delivering Amazon products through planning and execution of new delivery Account Management team not only people from the logistics industry but procurement sales consultants program managers such diverse background staff are working.
The benefit of this position
- Lead the creation of a new business model in logistics area by utilizing Amazons resources which leads world digitalization and have a significant impact on the Japanese market.
- Impact on solving social issues such as the SDGs directly
- Flexible ways of working with discretion
- Realize expansion of business opportunities for both partners and Amazon through communication and negotiations with Senior management of large-scale external delivery partners
Key job responsibilities
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- Lead senior level communication/negotiation/business development with large size of external vendors
- Identify issue/root cause with limited information and lead communication across functions and build alignment on solution
- Document and analyze with clear and data driven statement for internal senior /leadership
- Communicate with business and supporting teams from operational financial technical point of view
- Take end to end responsibility for managing contract/payment of partners
- Develop and improve the delivery channel program with deep understandings on complexity and ambiguous internal/external circumstance
A day in the life
30%:
30%:
20%:
20%:
30%: Interactive input/output with stakeholders including overseas
30%: Negotiations with external partners
20%: Delivery channel program development planning and reporting
20%: Team management and talent development
About the team
Tenets:
We create the future that customers can receive their package anytime anywhere and in any way what they want going beyond their expectation.
To customer:
Achieve the best customer delivery experience not bound by current values by building a stable delivery network with various delivery methods and advanced technologies.
To partner:
Become the No. 1 business partner by building a fair and sustainable business model with safety as top priority.
To Company:
Fulfill a function which promote an implementation of sustainable delivery network with low cost and which Encourage investing for the future
More Information (Japanese Only)
Department: Last Mile(AMZL)
Job: Other
Location: Tokyo Office
*Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. For individuals with disabilities who would like to request an accommodation visit Bachelors Degree or equivalent experience
- 5 years of experience in external vendor management or business development
- Experience of hands-on contribution for senior level business decision making
- Skills in data analysis using at least Excel and documentation for senior-level stakeholders
- Business level of English and Japanese (verbal & written)
- 5 years team development and management experience
- Deep understanding of Supply Chain management as well as Finance/Accounting
- Fluent verbal/writing English skill
- Experience of leading large-scale of project with multiple stakeholders
- Desire and ability to learn quickly with strong appetite for knowledge
- Experience on continuous CxO level business communication and decision making.
- Excited about working in a diverse group and contributing to an inclusive culture
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
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