Job Description

Senior UX/UI Designer - TELUS Health Virtual Care Platform

Location: Canada / Remote

Department: Product Experience Design

Experience Level: Senior (5+ years)

About the Role

We’re seeking a Senior UX/UI Designer to join our growing Experience Design team and help enhance and innovate the next generation of our TELUS Health Virtual Care platform, spanning member, provider, and admin experiences. In this role, you’ll contribute to delivering a human-centered care experience and take ownership across the full design lifecycle from planning and discovery to design and execution support. You’ll work collaboratively with Design, Product, and Engineering teams to ensure alignment, quality, and impact at every stage. You’ll apply your design craft, systems thinking, and deep user empathy to translate complex healthcare needs into intuitive, scalable, and meaningful digital experiences that balance user value, clinical integrity, and business outcomes.

Must Have Skills

• 5+ years of professional experience in UX/UI design, ideally within digital health, SaaS, or complex platform ecosystems.
• A strong portfolio showcasing user-centered design process, cross-platform design, and experience solving complex problems. We would like to see how you select design activities that are appropriate for the problems you're trying to solve.
• Proficiency in Figma / FigJam
• Deep understanding of responsive design, accessibility (WCAG), and usability principles.
• Experience working in agile, cross-functional teams.
• Ability to think strategically about user experience and system-level design.
• Excellent communication and storytelling skills - able to articulate design rationale to diverse stakeholders.
• Passion for improving health outcomes and creating meaningful digital experiences that empower people.

Nice to Have

• Experience designing for healthcare, telehealth, or other regulated industries.
• Familiarity with service design, journey mapping, and systems thinking.
• Understanding of front-end development principles (HTML/CSS/React knowledge is a plus).
• Experience planning and executing research activities such as concept testing and usability testing.
• Exposure to data-driven design or behavior change frameworks.

What You’ll Do

• Lead end-to-end design across web and mobile experiences for members, providers, and administrators.
• Partner with Product, Engineering, and Clinical teams to define user flows, interaction models, and design system patterns.
• Translate research insights and behavioral data into clear, actionable design solutions.
• Create and iterate on wireframes, prototypes, and high-fidelity visual designs that bring ideas to life.
• Ensure consistency and quality through adherence to design systems, accessibility standards, and brand principles.
• Facilitate design critiques, co-creation workshops, and collaborative reviews across teams.
• Contribute to the evolution of our design system and advocate for best practices in usability and accessibility.
• Mentor junior designers and contribute to a culture of craft excellence and continuous improvement.

Why Join Us

You’ll be part of a mission-driven team reimagining how people access and experience care -building a platform that connects members, providers, and care coordinators in a unified ecosystem. We value curiosity, collaboration, and craftsmanship, and we’re committed to creating an environment where design has a real, strategic impact.

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