Job Description
Create memorable experiences for employees, visitors and partners following a service excellence in all our offices, manufactures, customer services and logistic platforms for all our Maisons. Focus on people’s well-being while on our premises.
Reports to Buildings and Office Services Director, Japan
Reception
- Manage the front of house team (recruitment, talent management and rewards)
- Focus on visitors (int. & ext.) experience (access management, parking allocation, lockers)
- Create standard operating procedures following Group guidelines
- Manage the reception roster (planning)
- Implement relevant signage and ensure site-specific communication
- Ensure excellence in grooming & training
- Guide external vendors and manages contracts
Workplace
- Maintain hoteling standards (housekeeping, front office, back office…)
- Ambassador for Workplace Standards
- Promote alternative working behaviors
- Desk booking: support an agile and hybrid flexible workplace to allow desk sharing when needed
- Ticketing: implement a digital way to communicate and escalate constructive and positive feedback.
- Monitoring spaces to ensure operations and Group service level.
Collaborative Workpoint Management
- Coworking space management
- Meeting room management (Salons VIPS, external bookings)
- Support for community entertainment
- Non-bookable space coordination
Catering
- Manage preferred caterers and contracts
- Ensure high level quality in coffee points, restaurants and external catering
- Initiate and review variety of diets & products
- Harmonize coffee points access and offers
Conference & Event
- Liaise with Maisons to coordinate on-site events
- Coordinate with all different functions and departments (security, landlord, external event teams…)
- Manage meeting room setups (IT involvement)
- Support for Town-hall events
Concierge / On-site services
- Flowers
- Small equipment loans
- Lost items
- Stationary management
- Mail Room operation management
- Cafeteria operation management
Administrative Service
- Oversee Onboarding support
- Manage Corporate credit card administration
- C onfidential waste management
- Manage business card
- Company car management
- Support Office site aménités
- Support corporate - wide service finance administration (i.e. business card, stationary etc.)
CSR / Environnent
- Enforce Group’s Environmental Policy
- Implement environmental initiatives linked to the buildings (electricity, water, waste, plastic…) with CSR project team
KEY RESPONSIBILITIES
- Demonstrate agility and adaptability in multitasking
- Advise on, support, coordinate and/or challenge projects and initiatives
- Work close and effectively with local, regional and Group key stakeholders including but not limited to real estate, indirect procurement, security-health and safety, finance and external suppliers
- Promote BOS services: visibility, recognition and communication on successes.
- Collaborate with Maison’s Buildings and offices experts to align strategies, budgets, new spaces and refurbishments following Real Estate guides and aligning with Richemont Group planning.
- Manage and lead group of staff including vendor team effectively.
- Lead, mentor, and develop a high-performing team to achieve function objective
- Manage conflict effectively, mediate disputes, and promote a culture of open communication
- Roll out our Group hospitality guidelines to create a unified and harmonized employee experience for all our Maisons, partners and guests.
- Co-Manage our hospitality budget with the Building and Office Services Director to implement function’s mission.
- Serve as the strategic advisor and relationship champion for all on-site community events.
- Function as a key member of the regional leadership team, owning and championing the workplace hospitality strategy and vision.
- Partner with all internal stakeholders to understand business objectives and co-create workplace experience initiatives
- Co-develop with the Building and Office Services Director and implement workplace experience standards, programs, and innovations that enhance employee productivity, wellbeing, and satisfaction
- Drive continuous improvement through shared data analytics, transparent benchmarking, and collaborative implementation of industry best practices
- Present workplace experience initiatives and outcomes at Quarterly Business Reviews to the Global Corporate Building & Offices Director
- Identify and build strategic relationships with business partners and Maisons across the region
- Plan, manage, and implement site-specific Workplace Experience Program initiatives tailored to regional needs
- Report on regional progress, share innovations and best practices, and celebrate successes across the portfolio
PROFILE
- Ideally tertiary qualification in Hospitality or Tourism management, or related
- A minimum of 8+ years of experience in a similar Regional/Multi-Office Workplace Experience or Hospitality Manager role, with a proven track record of success in managing workplace operations, experience and facilities.
- Prior experience creating & executing workplace / employee experience programs.
- Strong negotiation and vendor management skills, with the ability to build and maintain strong relationships with vendors and contractors.
- Excellent verbal and written communication skills English, with the ability to communicate effectively with employees at all levels of the organization.
- Strong problem-solving skills and ability to adapt to an ever-changing environment, with a focus on providing exceptional customer service and employee support.
- A service-minded approach and strong people skills
- A team player with a high level of dedication
- Strong functional knowledge, time management and organization skills, project management experience, organizational and analytical skills
- Independent, mature and self-motivated, demonstrating a proactive and “can-do” attitude, capacity to deal with deadlines, detail-minded but with good global view
- Strong emotional intelligence and resilience under pressure
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