Job Description
ワークスタイル
リモートワーク・在宅勤務 服装カジュアル 副業OK 残業少なめ フレックスタイム制
募集要項
Responsibilities:
1. Service Line(s) – FTE & Classic Support (Field Services)
- Establish and maintain service delivery models, deliverables and processes.
- Establish and maintain pricing – charge rates, contract models etc.
- Review sales proposals for feasibility, accuracy, risk, quality and price.
- Assist with major sales proposals & presentations.
2. Management of Field Services Operations
- Establish and maintain service delivery processes – in conformance with ITIL standards, adapted to systemsGo-specific service lines and business model.
- Recruiting, supervision, mentoring and performance management of a group of Engineers & Consultants
- Make decisions on assignments & scheduling, handling engineer absence, assignment of alternates etc.
- Ensure that delivery processes are documented, communicated and followed.
- Monitor quality standards and implement quality improvement processes.
3. Client Satisfaction - Manage service delivery relationship with a group of clients.
- Monitor client satisfaction.
- Escalation point for service delivery issues.
- Participate in periodic service reviews.
- Direct relationship with senior client personnel.
- Review contract status and invoices.
4. Pre-sales Consultant
- Collect business and technical requirements from customers and design solutions to satisfy these requirements.
- Train and mentor other consultants to develop the skills and experience necessary to lead similar engagements.
- Provide feedback and suggestions on pre-sales process (example: how to better qualify opportunities) in order to improve efficiency and winning rate.
5. Revenue & Profitability Targets
- Track profitability of the section, clients/contracts and individual engineers.
- Ensure that charge rates are set at optimum levels and discounts are limited.
- Monitor service delivery staff performance and ensure that billable hours exceed target levels.
- Identify and implement ways to increase revenue and improve profitability.
応募必要条件
| 職務経験 | 6年以上 |
| キャリアレベル | 中途経験者レベル |
| 英語レベル | ビジネス会話レベル (英語使用比率: 50％程度) |
| 日本語レベル | ビジネス会話レベル |
| 最終学歴 | 専門学校卒 |
| 現在のビザ | 日本での就労許可が必要です |
スキル・資格
Requirements
- Proven experience in working in a Service Delivery/Service Management capacity.
- Good understanding of business planning, P&L analysis.
- Strong problem solving and communication skills between sG and clients.
- Able to multi-task efficiently under time pressure.
- Business level skills at using MS Word, Excel and Outlook.
Required Attributes
- Communication – Strong interpersonal and communication skills with a customer service focus
- Relationship Management Skills – Able to manage good relation with customers and technical teams
- Detail Oriented – Work in a consistent, methodical fashion, and always pay attention to detail with concern for quality results
- Planning – Able to gather information on requirements, constraints, resources, schedules etc. and prepare plans to guide successful incident closure
- Teamwork – Work effectively in teams. Collaborate with others towards shared goals. Assign/delegate tasks effectively.
- Leadership – Ability to firmly lead teams and seek direct reports
- Productivity – Able to work unsupervised. Focused on results. Effective time management. Good work load management. Self-motivated and motivating others.
- Reporting – Able to create regular support reports and communicate them to the client on a regular basis
*To apply, please contact: daria.tang@systemsgo.asia
勤務地
労働条件
雇用形態 正社員
給与 800万円 ~ 経験考慮の上、応相談
時給 Great work-life balance
勤務時間 Mon-Fri 9am-6pm
休日・休暇 Starts at 13 days/yr paid leave, increases each year until 22/yr
配属部署 Engineering Services
業種 ITコンサルティング
職種
- ICTスペシャリスト（IT・Web・通信系） > その他、技術系（IT・Web・通信系）
- ICTスペシャリスト（IT・Web・通信系） > ビジネスアナリスト
- ICTスペシャリスト（IT・Web・通信系） > テクニカルサポート
- ICTスペシャリスト（IT・Web・通信系） > ネットワークエンジニア
会社概要
| 会社の種類 | 外資系企業 |
| 外国人の割合 | 外国人 半数 |
Job Tags
リモートジョブ,