Job Description

K-Dental has been a trusted partner to Canadian dental professionals for over 45 years, offering a comprehensive range of innovative products, equipment, and solutions to help practices thrive. With a strong commitment to service excellence, industry expertise, and long-standing relationships, K-Dental is proud to support the evolving needs of dental offices across the country. We are passionate about driving growth and delivering value to both our clients and within our team.

We are seeking customer-focused Service Technicians in both Calgary and Edmonton to perform in-house and onsite repairs of dental equipment, while providing friendly, reliable technical support and clear product information to ensure our clients feel confident and well-supported in their daily operations.

Job Overview:

Responsibilities:

• Perform onsite service as assigned.
• Assist customers and sales representatives by providing technical advice and product information.
• Repair customer and loaner equipment, including sterilizers, scalers, and washers.
• Promote K-Dental’s full line of products and services.
• Handle phone inquiries including repair status, part backorders, and repair quotes.
• Communicate with manufacturers and vendors regarding part order status and defective part returns.
• Help maintain inventory levels necessary to meet first-time fix targets.
• Complete work orders, including documenting parts used, part numbers, labour, and travel charges.
• Pick up, deliver, and install new and repaired equipment.
• Address customer concerns.
• Maintain a clean and safe work area and adhere to all safety procedures.

Qualifications:

• Experience in the dental industry or familiarity with dental equipment is preferred.
• Previous experience in a dental service department or related technical service role.
• Strong knowledge of Microsoft Operating Systems, Microsoft Office, and basic networking tools.
• Excellent customer service abilities, including strong verbal and written communication skills.
• Ability to multitask effectively and confidently promote services and products to customers.
• Valid driver's license.

What we Offer:

• Competitive salary and comprehensive benefits package.
• Tools and safety equipment provided.
• A collaborative and supportive work environment.

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